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Call and Recall Care Coordinator
2 weeks ago
Job Summary Modality Partnership Haydock Division is hiring two part‑time Call and Recall Care Coordinators (30 hrs per week and 27 hrs per week). The postholder will support patient care and divisional clinical targets by managing patient call and recall activities, including data collection, monitoring, tracking and reporting. The role requires innovation, flexibility and commitment, with working hours that are not fixed to 9 am‑5 pm. Key Responsibilities Coordinate and recall patients for chronic disease management. Book appointments with appropriate clinicians to ensure timely care delivery. Use active communication to manage patients and reduce DNAs. Perform administrative duties: data collection, monitoring, tracking and reporting. Collaborate with management and clinical teams to optimise clinical time utilisation. Qualifications & Experience Experience in primary care settings. Proficiency with MS Word, Outlook, Excel and related software. Knowledge of medical terminology and NHS systems is desirable. Understanding of data protection, patient confidentiality and safeguarding policies. Essential Skills Customer‑service orientation. Excellent listening, communication and interpersonal skills. Accurate typing and strong administrative and organisational skills. Ability to follow policies, practices and protocols. Computer‑literate and adaptable to diverse software. Good telephone manner and strong team‑player attitude. Responsive and positive outlook. Person Specification The candidate should demonstrate a career‑driven approach and a passion for patient care, supporting health outcomes and embracing the organisation’s CARE values: Commitment, Accountability, Respect and Excellence. Benefits and Work Environment Full NHS pension scheme enrolment. Minimum 27 days annual leave plus 8 days public holiday pro‑rata. Employee discounts and benefits scheme. Employee assistance programme (EAP). Education and career pathways. Company sick pay after qualifying period. Family‑friendly policies and flexible working arrangements. Equal Opportunities Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all applicants in line with the Equality Act 2010. Closing Applicants may be required to provide reference and to meet the Modality Partnership’s vaccination requirements. Right to work checks must be completed prior to employment. The Modality Partnership reserves the right to close this vacancy at any time during the advertising period. #J-18808-Ljbffr
