Network Operations Center Engineer

Talent Acquisition - IT Specialist – Global Resourcing Help strengthen our team as our 24*7 NOC Engineer onsite at our Belfast NOC. Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again Candidates should have worked in the UK for over 5 years or be residents, as the role requires SC clearance. Capita TechOps is seeking a skilled, customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you’ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service—this role is for you. What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. What we are looking for Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships within the team. Communicate openly and contribute to team success. What’s in it for you? Opportunity to progress your career. Shift allowance. 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups. Company matched pension, cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, and plenty more. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly. Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pension Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Seniority level Associate Employment type Full-time Job function Customer Service and Engineering Industries IT Services and IT Consulting, Information Services Referrals increase your chances of interviewing at Capita by 2x. Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. #J-18808-Ljbffr