Home Operations Manager | Health

Job DescriptionJob Title : Home Operations ManagerReports To : Regional Excellence DirectorLocation : Roseleigh Care HomeRegistration : Registered Manager (CQC)Role PurposeThe Home Operations Manager is the Registered Manager and overall business leader of the home — accountable for its success across quality, compliance, people, finance, and reputation.They are the guardian and all-seeing eye of their service — responsible for every square metre, every colleague, every resident, and every outcome. Their leadership ensures the home operates as a high-performing, compliant, and people-centred organisation where residents thrive, staff feel valued, and families have complete confidence.They are the commercial and operational driver of their home — delivering outstanding care, occupancy consistently above 95%, strong financial control, and a culture where excellence is the norm and the home is the home of choice within its community.They work closely with the Culture & Engagement Manager (their deputy), the Regional Excellence Director, and the Chief People Officer, ensuring performance, people, and culture are in perfect alignment.Their leadership defines the success of their home — and that success is recognised and rewarded.About The RoleKey Responsibilities1. Leadership & AccountabilityProvide visible, values-led leadership and set high expectations for performance, professionalism, and compassion. Lead the home with pace and precision — no stone unturned, no issue left unresolved. Be the flag bearer for Constantia Healthcare’s values, embodying the organisation’s purpose: Where People Matter. Ensure every Care Partner and departmental lead understands their role, knows what good looks like, and is supported to achieve it. Build a culture of clarity, accountability, and professional pride where success is celebrated and standards never drop. Ensure all policies, procedures, and internal frameworks are fully embedded, championed, and lived by every colleague.2. Day-to-Day Operational CommandOversee the smooth running of all departments daily, ensuring systems and people work in harmony. Maintain a strong visible presence across the home, conducting walk-arounds and huddles to identify, address, and follow through on actions. Ensure every department operates to its highest standard :C Care & Clinical – person-centred care, medication management, care planning, audits, clinical documentation.Culinary & Hospitality – high-quality food service, HACCP compliance, nutritional oversight, resident dining experience.Estates & Maintenance – planned and reactive maintenance, fire safety, water safety, asset registers, LOLER, environment standards.Housekeeping & Laundry – infection control, cleanliness, presentation, stock management, environmental pride.Administration & Reception – records, GDPR, reception, visitor management, filing, archiving.Hold each department lead accountable for their area’s performance and compliance.Ensure handover meetings, daily huddles, and communication loops are purposeful, accurate, and action-driven.Maintain an environment that is safe, welcoming, professional, and always inspection-ready.3. Quality, Compliance & GovernanceAct as the Registered Manager, ensuring full and continuous compliance with all CQC Fundamental Standards and statutory frameworks. Own and maintain the Governance Workbook — live, accurate, and reflective of the home’s current position. Chair or contribute to regular governance reviews, scrutinising data, audits, and improvement actions. Ensure timely completion and quality assurance of :Care plans and risk assessments,Mental Capacity Assessments and Best-Interest decisions,DoLS applications, renewals, and compliance with conditions,Incident, accident, and safeguarding documentation,Notifications to CQC, safeguarding teams, and RIDDOR.Ensure all statutory notifications are accurate, timely, and supported by learning and action.Maintain robust health & safety management including fire safety, water safety / Legionella, COSHH, environment, and infection prevention.Monitor all audits and ensure findings are acted upon, closed, and evidenced as embedded.Meet all Group governance, quality, and reporting deadlines consistently.Foster a culture of proactive governance — finding issues before others do, fixing them fast, and ensuring change is sustained.4. Systems, Data, and InsightEnsure all operational and clinical systems are fully embedded, championed, and used effectively across the home. Lead on the integration and effective use of : Nourish, Sona, Found, QCS, BrightSafe, YourHippo, and Rehab My Patient. Promote consistent, accurate, and timely recording, ensuring data integrity and quality across all platforms. Analyse data trends to inform decision-making, improve performance, and evidence compliance. Ensure all Care Partners are competent in using digital systems and understand their role in maintaining accurate information. Champion the mindset that “if it isn’t recorded, it isn’t done.”5. Financial Leadership & Budget AccountabilityTake full ownership of the home’s financial performance, managing income, expenditure, and profit margins with precision. Work with the Regional Excellence Director and Finance Team to review monthly accounts, forecasts, and variances. Maintain tight payroll control :Validate all worked hours, overtime, and enhancements.Ensure rotas are efficient, reflect dependency, and remain within budget.Complete payroll sign-off accurately and on time, ensuring financial integrity.Manage invoice authorisation :Verify goods and services received.Approve or query invoices within delegated limits.Ensure all invoices are submitted and recorded within Group deadlines.Approve purchase orders in line with procurement policy and maintain audit-ready documentation.Minimise agency usage through proactive workforce planning, recruitment, and retention.Ensure the budget is balanced and delivered, with any variance understood and managed.Maintain occupancy of 95% or above, with waiting lists and proactive marketing.Partner with Finance and Marketing to ensure commercial decisions align with quality and sustainability.6. People, Culture & DevelopmentLead, motivate, and develop a talented, confident team that understands and delivers the home’s vision. Partner with the Chief People Officer to ensure recruitment is proactive, strategic, and values-driven. Ensure onboarding, induction, and probation processes are robust and embedded. Deliver high-quality supervisions, appraisals, and professional development conversations. Ensure all HR processes (capability, attendance, conduct, grievance) are completed fully, fairly, and in line with Group policy. Support and embed the Culture & Engagement Manager in leading wellbeing, recognition, and team engagement. Keep own professional registration, learning, and training fully up to date. Embed a coaching culture where everyone learns, improves, and feels proud of their contribution.7. Resident Experience & Family PartnershipEnsure residents live well, with care that is personalised, empowering, and joyful. Lead a culture of meaningful engagement, where daily life is vibrant, purposeful, and socially rich. Maintain strong communication and partnership with residents’ families, ensuring transparency and trust. Monitor satisfaction, feedback, and outcomes — act quickly where improvements are needed. Champion a positive dining and lifestyle experience where dignity and individuality are central.8. Marketing, Community & ReputationMarket the home proactively — internally, locally, and digitally — ensuring visibility and positive reputation. Build and maintain strong relationships with commissioners, ICBs, GPs, hospitals, and community partners. Represent the home at events, forums, and community activities. Ensure the home is recognised as both the home of choice for residents and the employer of choice for staff. Showcase the home’s success stories through approved marketing channels, social platforms, and partnership networks.9. Operational Resilience & On-Call LeadershipParticipate in the regional on-call rota, providing leadership and decision-making across the Group. Maintain and test business continuity plans for emergencies, staffing, and environmental events. Anticipate risks, plan mitigations, and ensure clear escalation pathways are followed. Lead with calm assurance in crises, safeguarding residents, staff, and reputation.Person SpecificationEssentialExperience as a Registered Manager or equivalent senior role in health or social care.Deep understanding of CQC regulation, MCA / DoLS, safeguarding, health & safety, and governance frameworks.Strong commercial acumen with demonstrable experience in :Budget ownership and forecasting,Payroll management and sign-off,Invoice and procurement authorisation, andOccupancy and income growth.Proven track record in achieving 95%+ occupancy and high-performing KPIs.Skilled in people leadership, communication, and coaching.Competent in all core systems (Nourish, Sona, Found, QCS, BrightSafe, YourHippo, Rehab My Patient).Resilient, analytical, and proactive with a continuous improvement mindset.Commitment to personal growth and lifelong learning.DesirableLevel 5 Diploma in Leadership for Health & Social Care (or equivalent).Record of achieving or sustaining Good or Outstanding CQC ratings.Experience in marketing, public engagement, and partnership building.Skills NeededAbout The CompanyConstantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.Company CultureConstantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24 / 7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.Desired CriteriaRequired CriteriaClosing Date Thursday 8th January, 2026 #J-18808-Ljbffr