Deskside Engineer

We at Coforge are looking for Deskside Engineer in Histon, UK

Role: Deskside Engineer

Location: Histon, UK (Fully onsite)

Type: Permanent

Role Description:

Person will be responsible to visit customer location in order to fix the computer systems and networks of the organisation. He will install and configure computer systems, diagnose hardware/software faults and solve technical problems.

Key Responsibilities:

* Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications

* Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

* Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator

* Provide user data and application recovery

* Email account administration, i.e., account creation and management and distribution lists

* User account administration, i.e., account creation and management and password resets on Active Directory

* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

* Use tools and methodologies to load, copy and customize operating system configurations for deployment

* Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

* Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

* Customize desktop hardware to meet user specifications and site standard.

Technical expertise areas:

* Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.

* Experience in troubleshooting Windows 7 – 10 and mobile devices (iOS / Android)

* In-depth knowledge of performing hardware and software support for desktop and end client computing.

* Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.

* Demonstrated ability to perform software upgrades and configuration enhancements.

* Actively works in a ticketing system

* LAN/WAN protocols such as TCP/IP, DNS and DHCP

* Microsoft Office 365 support and MS Intune knowledge

* Microsoft certification and ITIL preferred.

Attributes:

* Work part of shift pattern Mon-Fri.

* Work unsociable hours as required.

* Must be open to 24X7X365 work schedule