Senior Engineer

2 weeks ago


Histon Cambridgeshire, United Kingdom Coforge Full time

We at Coforge are looking for Deskside Engineer in Histon, UK (Onsite)
Role: Deskside Engineer
Type: Permanent

Person will be responsible to visit customer location in order to fix the computer systems and networks of the organisation. He will install and configure computer systems, diagnose hardware/software faults and solve technical problems.

Install, upgrade, support and troubleshoot XP, Windows 7/10 and Microsoft Office 2007/2010/2016 and any other authorised desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
Provide user data and application recovery
Email account administration, i.e., account creation and management and distribution lists
User account administration, i.e., account creation and management and password resets on Active Directory
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting.
Experience in troubleshooting Windows 7 – 10 and mobile devices (iOS / Android)
In-depth knowledge of performing hardware and software support for desktop and end client computing.
Proven record of performing hardware repairs on customer equipment such as servers, desktops, notebooks, tablets, and printers.
Demonstrated ability to perform software upgrades and configuration enhancements.
Adept at testing and distributing security patches to clients.
Track record of participating in rollout of new software and hardware to ensure consistency in company’s technical standards.
Microsoft Office 365 support
Microsoft certification preferred
ITIL certification

Work part of shift pattern Mon-Fri.



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