Claims Assistant

1 week ago

City Of London, United Kingdom Steamship Mutual Full time

About the CompanySteamship Mutual is a P&I insurance company with 240 employees worldwide. Our main office is near Liverpool Street station, London, and we have additional offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.Overall Job PurposeAs a Claims Assistant within our European Syndicate, you will play a key role in delivering a high‑quality claims handling and advisory service. Reporting to the Claims Manager, you will support one of the Syndicate’s dedicated claims teams and work closely with Members across Europe.Key ResponsibilitiesHandle assigned claims in accordance with company procedures and provide advice on claims‑related issues.Identify the need for loss prevention activity and promote the relationship between the Club and existing Members.Ensure that all electronic correspondence relating to claim files is promptly and correctly filed and maintain up‑to‑date e‑files.Contribute to the continuous development of company procedures and systems.Produce relevant articles for inclusion in Club publications.Support the Syndicate Underwriting objectives.Carry out any other duties within the scope of personal skills and abilities when reasonably instructed.Attend appropriate training and develop relevant knowledge and skills.Perform any other ad hoc duties as required.Person SpecificationEducated to Degree standard or equivalent.Demonstrable understanding of P&I Insurance would be highly desirable but not essential.Basic knowledge and experience in dealing with insurance claims matters would be desirable but not essential.Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).Ability to build and maintain effective business relationships at all levels, both internally and externally.Highly organised, motivated, and enthusiastic with an excellent attention to detail.Ability to deliver high quality work within agreed timeframes and prioritise individual workload.Proactive and able to use own initiative.Ability to work as part of a team.BenefitsBecome part of a collaborative, supportive, and friendly working environment with opportunities to enhance existing skills and knowledge.Enjoy a healthy work‑life balance and a competitive hybrid working policy.Access to continuous professional development and the Protection & Indemnity Qualification.Private healthcare and a competitive wellbeing subsidy.Company ValuesMutuality – ensuring fairness amongst Club Members.Integrity – upholding high ethical, legal, and regulatory standards.Safety and Sustainability – contributing to the safety of life at sea and the preservation of the environment.Transparency – building strong relationships based on trust and open communication.Excellence – enabling our people to realise their full potential as team members, industry experts, leaders, and managers.Collaborative – embracing flexibility, diversity, and inclusivity.Seniority LevelEntry levelEmployment TypeFull‑timeJob FunctionOther #J-18808-Ljbffr

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