Guest Services Assistant

2 weeks ago

Warrington, United Kingdom Kew Green Group Full time

The role Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday Inn Warringotn Nights Guest Service Assistant duties include: supporting your hotel in achieving all brand and company metrics and objectives building and developing relationships with guests, assessing their needs and flexing style and approach appropriately ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation following SOPs to ensure consistent hospitality for all guests maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority. Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant. Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. Benefits Our rewards package includes: Annual Conference Event and Awards Apprenticeships Robust career development opportunities and support for personal growth Attractive discounts across many major retailers, restaurants, and events Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide 50% off food and beverage while you stay in our hotels 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) What you’ll bring to the team Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office. At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need. Next steps A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager. Who are Kew Green Hotels? Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details. Join our Kew-Team today #J-18808-Ljbffr

  • Guest Services Assistant

    4 days ago

    Warrington, Warrington, United Kingdom Kew Green Hotels Full time £12,000 - £25,000 per year

    Job Ref: KGH10950Branch: Holiday Inn WarringtonLocation: Holiday Inn Warrington, WarringtonSalary/Benefits: £12.21 per hourContract type: PermanentHours: Part TimeShift pattern: Hours per week: 32 HoursPosted date: 13/11/2025Closing date: 15/12/2025The roleOur Nights Guest Service Assistants are responsible for ensuring every guest receives a safe,...

  • Nights Guest Services Specialist | VIP Care

    2 weeks ago

    Warrington, United Kingdom Kew Green Group Full time

    A leading hotel chain in Warrington is seeking a Nights Guest Service Assistant to ensure guests receive outstanding service during out-of-hours. Responsibilities include building relationships with guests, supporting hotel objectives, and maintaining service standards. The ideal candidate will have a passion for customer service and some experience in...

  • Guest Service Agent

    2 weeks ago

    Warrington, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Warrington? pentahotel Warrington is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the...

  • Guest Service Agent

    5 days ago

    Warrington, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Warrington? pentahotel Warrington is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the...

  • Casual Guest Service Agent

    2 weeks ago

    Warrington, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Warrington? pentahotel Warrington is looking for a dedicated professional to join our friendly and well regarded Food and Beverage teams as a Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambiance, the...

  • Front Office Guest Service Agent

    2 weeks ago

    Warrington, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Warrington? pentahotel Warrington is looking for a dedicated professional to join our friendly and well regarded team as a Front Office / Receptionist on a fixed term contract. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed...

  • Night Hotel Porter: Guest Service

    1 day ago

    Warrington, United Kingdom Gulliver's Theme Park Resorts Full time

    A hotel and resort company in Warrington is seeking a Night Porter to greet guests and ensure their needs are met during the early hours. This entry-level position involves customer service, setting up the restaurant for breakfast, and walking the property for security checks. Benefits include flexible hours, full uniform supplied, and opportunities for...

  • Service Advisor

    3 days ago

    Warrington, United Kingdom MotorParks Full time

    **Job Title**:Service Advisor **Location**:Warrington Motors **Brand**:Vauxhall and Peugeot **Salary**:£22,000 - £32,000 OTE **Closing Date**:31 Mar 22 **Reference**:1641 **_ The** Motorparks **Brand is part of Cambria Automobiles, one of the UK's fastest growing franchised car and motorcycle dealer groups. They operate car dealerships across England and...

  • Casual Guest Service Agent F&B

    1 week ago

    Warrington WA ZN, United Kingdom B&B Hotels Full time £25,500 per year

    Could you be our friendly face for B&B Hotels Warrington?B&B Hotels Warrington is looking for dedicated professionals to join our friendly and well regarded Food & Beverage team as a Casual Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it's the hotel's retro and relaxed ambience, the...

  • Guest Experience Ambassador — Flexible Hours

    1 day ago

    Warrington, United Kingdom Village Hotels Full time

    A modern hotel chain in the United Kingdom is looking for a Receptionist to deliver excellent customer service and ensure every guest feels warmly welcomed. Responsibilities include sharing knowledge about the hotel and local attractions, as well as proactively solving problems to enhance the guest experience. Ideal candidates are personable, have a great...