Soft Services Manager

We are looking for an experienced Soft services manager for one of our top Facilities management company in Larbert.The post holder will be responsible for all aspects relating to the design development, integration and mobilisation and delivery of the Soft Services. The post holder will be expected to support other business units as required. The post holder will ensure that all services and development are delivered to budget and to the standard required by the Contract and other parties. The post holder will be expected to deputise in the absence of the Contract Director. The post holder is responsible for all aspects of the financial management of the departments. When operational the budget is circa £9m. The post holder will be responsible for the mobilisation and integration of all TUPE personnel (approx 700).Main Duties / ResponsibilitiesPrincipal in all Soft Services liaison and development meetings with senior members of the consortium partners pre and post financial closeLead the development of contractual Method Statements for all Soft ServicesResponsible for the assessment of all transferring personnel and the job matching processAssuming responsibility for the eleven Soft Services design development, service solution, mobilisation, delivery and operation post commissioningTo deliver the Soft Service solution on time and within budgetTo identify, review and deliver any new business opportunities in line with company policy and best practiceTo negotiate the site catering contract, manage the construction of the facility, mobilise and deliver Site Catering ServicesTo match transferring personnel to new positions and recruit to fill any vacancyManaging the budget in line with income and expenditure and draw up contingency plans to deal with projected overspends.Liaise regularly with key personnel from the builder, NHS and SPV to resolve issues and ensure an on time delivery of construction and servicesMonitor key performance indicators and agree improvement plans within an agreed timescale where these fall below set standards.Producing the annual business plan for the Soft Services operations identifying new business opportunities within the contract and negotiate the proposals with NHS Forth Valley and other parties to maximise revenue and marginLiaising with customers and senior managers of the NHS Forth Valley to ensure the agreed level of service is developed in line with NHS and company policiesLiaising with customers and senior managers to manage expectations in terms of service design and deliveryTo liaise with key stake holder groups, exchanging information to jointly develop service solutionsTo attend formal meetings and formally present updates and service solution design informationEnsure all Soft Service staff are trained to the required standard to carry out their duties prior to their transferEstablishing and reviewing working procedures within each area to ensure the requirement of all Health and Safety and other statutory regulations are metAuthorising the purchase and procurement of materials and supplies and ensuring that the cost, quality and wastage of products and materials are monitored on a regular basis.Agree and authorise sign off for FM areas within the design processReviewing and amending annual service and personal objectives with Departmental ManagersProcure high value capital items for the fit out of the buildingAdvise the builder, NHS and the SPV on FM issuesWill plan, interpret and devise budgetary plans to monitor performance adjusting plans accordingly.Responsible for policy implementation and development of serviceResponsible for recruitment of staffEnsure all staff have an annual appraisal and PDP completedAuthorised budgetary signatory.Lead, participate in and contribute to various external forums.Systems and EquipmentSystemsCOSHH regulationsFinancial proceduresIT systems and use of Microsoft Office applicationsSecure storage of Personnel recordsSecurity SystemsHealth and Safety systems and working practicesHR systems systems and proceduresSoft Services equipment knowledge (Switchboard, Helpdesk for example)Computer Aided Facilities Management system (CAFM).Automated Guided Vehicles systemRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. #J-18808-Ljbffr