Aftercare Officer

2 weeks ago


Coventry, United Kingdom The Air Ambulance Service Full time

Role Overview The role of an Aftercare Officer is to support the Aftercare Manager role, alongside being a single point of contact (SPOC) for patient stories and speaker support, across both HEMS and NCAA (National Children’s Air Ambulance). This allows TAAS to create a full circle model of care covering both HEMS and NCAA patients, families and crews with a strong impact and storytelling potential. Key Responsibilities Operational, logistic and administrative duties to ensure continuity, efficiency and a gold standard of aftercare support. Direct aftercare support to NCAA (50%). TAAS Commitment TAAS is committed to delivering a gold standard of care to patients and families, recognising that care extends beyond the scene of an emergency or the doors of the hospital. Our investment into aftercare services is rooted in a compassionate, patient‑centred approach to ensure long‑term well‑being, recovery, and connection. Inclusion & Diversity TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles. Individuals are respected and the value of having a diverse workforce is recognised. Recruitment, employment and development are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. Safeguarding & Recruitment As an organisation, TAAS is committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. This commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patients, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operates a safer recruitment process, including identifying and rejecting anyone who may be a risk to vulnerable people. #J-18808-Ljbffr


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