Contract Performance Specialist

Which is why are looking for a Contract Performance Specialist to join our Retail team You will be responsible for managing a portfolio of contracts within the Severn Trent Retail business and take ownership of the day‑to‑day management and performance of high profile and complex contracts to support the delivery of the Retail Plan. This role also requires a level of understanding of the ST strategic roadmap as you will be utilising high quality management techniques through knowledge and experience to support our cross functional teams. We’ll be looking for you to be implementing best practice across all of our contracts, ensuring they are aligned with all our relevant contract ranges and principles, as well as process, governance and controls. You’ll also develop ways of working for individual contracts, ensuring we maximise performance while also making sure that value returns are achieved against contracts. You will be ensuring that contract management processes align with wider governance, SLA’s, procedural and process structures across Severn Trent and look to build strong relationships with various client groups, becoming a subject matter expert by stakeholders inside & outside the business. You will do this in various ways but especially by leading performance review meetings to drive the performance of our partners, ensuring the best possible and optimal service is being delivered. You’ll be based at our Shelton site in Shrewsbury. You’ll work within a small, dedicated team of contract specialists. With this being such a critical role, we’re looking for someone who can join us 37 hours a week. HOW WE WORK: You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in‑person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours. We are looking for someone with structured problem‑solving skills to support a fast, tactical change agenda, with the ability to understand analytical output to inform the need for change/improvement. You strong communication skills by varying means and to varying levels including leadership teams will be a real asset as will a strong knowledge of contract management and customer touchpoints as this will ensure our customer needs are met and reputations kept intact. Your ability to demonstrate a proven track record of managing a diverse contract portfolio, with expertise in service contracts and a strong understanding of Credit Management and debt would be of benefit. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. It’s not just a job; it’s a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favourites: Benefits 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £2,225, which is subject to eligibility) Family‑friendly policies (including a year off fully paid maternity and adoption leave) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Two paid volunteering days per year #J-18808-Ljbffr