Anti-Social Behaviour ASB Officer
23 hours ago
Benefits Employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health Great family leave and maternity policies enhancing colleague well‑being and retention Discounted shopping vouchers through Westfield Health Rewards A superb employer salary sacrifices pension scheme with up to 12% paid by LHP 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme Mental Health First Aiders across the business, let's be there for each other Typical week as an ASB Officer As an ASB Officer, you'll be at the heart of tackling anti‑social behaviour and supporting our customers to feel safe and secure in their homes. As you may imagine, this isn't always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as follows: Start the week by reviewing new ASB reports and updating ongoing cases in the ASB Case Management System. Conduct risk assessments and plan actions for priority cases. Meet with the neighbourhood teams to discuss tenancy compliance and coordinate responses. Conduct face‑to‑face interviews with complainants, alleged perpetrators, and witnesses. Attend community events or multi‑agency meetings to strengthen partnerships and improve service delivery. Make referrals for support services where needed and follow up on previous referrals to ensure positive outcomes. Liaise with external agencies such as Social Services, Police, and Mental Health Services regarding complex cases. Prepare legal documentation and brief solicitors for upcoming court cases. Attend court hearings and provide support to witnesses and complainants throughout the process. Manage portable CCTV and noise monitoring equipment, ensuring compliance with policies. What are we looking for? First and foremost, we're looking for someone who truly embodies our values. You'll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes. Most importantly, you'll have the empathy to step into others' shoes, understanding situations from their perspective to deliver solutions that make a real difference. Qualifications Experience working within social housing and dealing with Anti‑social behaviour. Strong IT skills with the ability to accurately update our housing management system with essential case information. Exceptional organisational and time‑management skills, with the ability to handle multiple cases simultaneously. Experience of being resilient and be able to demonstrate positive outcomes from difficult situations. Comprehensive and current understanding of national housing legislation, social policy developments, best practice and emerging innovations. Excellent communication and problem‑solving skills. Experience in external partnership working. Strong negotiation and influencing skills. Ability to drive and have access to a vehicle. How to apply If you are ready to help us create places to be proud of? Apply today. Submit an updated CV and answer our 2 application questions. We're looking to hold face‑to‑face interviews on Friday 19th December in our Boston Office. #J-18808-Ljbffr
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