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National Account Manager
2 weeks ago
Company profile: A leading provider of custom luxury packaging for the retail sector, supplying some of the worlds most recognizable brands. They are currently seeking to hire a National Account Manager to join their successful team.
Title: National Account Manager
Salary: £50k - £55k plus commission and bonus (OTE £60k-£70k)
Job Purpose: Achieve sales and profits targets for your area of responsibility. Retain and grow all existing customers. Secure profitable new business within our chosen market sectors.
Role And Responsibilities
- Retention of our existing customers to maximise sales revenue, new product categories and profitability.
- Monitor customers sales performance in terms of their contribution and profitability.
- Drive margin improvement where necessary through strategic sourcing and strong commercial decision making.
- Establish and develop relationships with customers at all levels and entertain clients as required.
- Identify any issues in the client relationship and implement corrective actions through regular business review meetings.
- Negotiate long term agreements with our existing customers.
- Drive existing customer business plans through to conclusion.
- Secure profitable new customers focusing on retailers within the Fashion, Cosmetics, Watches & Jewellery and Luxury sectors.
- Work alongside our business development team to implement new customer wins with excellence.
- Ensure customers have regular updates and meetings, minimum of monthly.
- Work with other departments within the company both locally and internationally on the design and implementation of value added products and services to our customers.
- Support UK Commercial team and/or KPA sourcing team to ensure we work with our preferred suppliers.
- Support the Finance Team on the collection of outstanding debts within the agreed terms.
- Ensure any slow moving stock lines are addressed.
- At least once a month, conduct store audits and competitor research by visiting retailers stores in key locations.
- Accurate monthly reporting of sales activity and business results through Salesforce.
- Participate in business projects as and when required.
- Attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative and business developments.
- Actively participate in monthly team Sales Meetings, share knowledge and best practice with the wider team.
- Customer Focus: Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements.
- Job Knowledge/Quality Of Work: Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks.
- Team Work: Ability to establish and maintain working relationships with others. Shares information and resources with others as required.
- Communication & Interpersonal Skills: Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously.
- Initiative: Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assists others. Self reliant.
- Planning & Organisation: Adapts to changes and uses resources effectively. Together with line manager, sets objectives, establishes priorities and develops plans. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriate before commencing new projects or working methods.
- Flexibility: Willingness to work extra hours or help out in areas outside of role. Use of initiative to ensure tasks are completed. Supportive of manager and wider team goals and objectives.
- Technical Skills: Computer Literate, numerate, attention to detail, logical and methodical approach to work.
- IT Skills
- Numeracy
- Previous external sales experience at National Account level
- Achievement of portfolio budget, stock/debt target
- Major customer annual business plans
- Profitable growth customer actions plans
- New business & existing customer incremental product wins
- Ensuring key processes are followed as set out by the Sales Director / Line Manager
Key Stakeholders (Internal & External): External customers and suppliers; Internal all departments.
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