Patient Services Adviser

We are looking for someone to join our team to work 15 hours per week. The shifts we need covering are Monday 2.00-7.00pm, Thursday 2.00 - 7.00pm and Friday 8.00 - 1.00pm.The successful candidate will: Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone. Receive, assist and direct patients in accessingthe appropriate service in a courteous, efficientand effective way. This role predominantly involves telephone work but also includes the provision of clerical support to clinical staff and other members of the practiceteam.Main duties of the jobYou will need to be a good teamplayer and a people person, have strong IT and organisational skills, be of anunflappable nature and have an excellent ability to multi-task. The role involves a significant amount of telephone work. Flexibility to cover holidays and sicknesswill be required. Working hours are between the hours of 07:45 and 19:00.About usWe are a sociable and supportive Practice, with an excellentclinical team and highly efficient Patient Services and Dispensary teams. We are a large Practice with over 13,000 patients currently registered and have a fantastic team of over 80 staff members. ThePractice holds regular in-house and multi-disciplinary meetings, includingcomplex care, significant event meetings and educational sessions. We are atraining practice for doctors and are very supportive of personal developmentfor all staff.The Grove Medical Centre is an equal opportunities employer,and will not discriminate on the grounds of disability, sex, sexual orientation,race, religion or similar belief, or age.Job responsibilitiesThe role includes:Opening up/locking up of practice premisesand maintaining security in accordance with practice protocols.Maintaining and monitoring the practiceappointments system.Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional or management.Taking messages and passing on information.Filing and retrieving paperwork.Computer data entry/data allocation andcollation; processing and recording information.Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers.Providing clerical assistance to practicestaff as required from time to time, including word/data processing,filing, photocopying.Attend and participatein any Practice meetings when required.These may be on days you do not normally work, however you areexpected to attend and will be paid overtime.Person SpecificationQualificationsGCSE grades 4-9 (A-C) or equivalentRSA 3 or equivalent word processing and/or typingNVQ Level 3 customer serviceExperienceDealing with members of the public both in person and on the telephone.Excellent computer and clerical skills.Previous medical experienceUse of SystmOne systemSpecialist Knowledge/SkillsUnderstanding the need for professional confidentiality.Ability to establish and maintain effective relationships.Effective communication skills both verbal and written.Experience of dealing with difficult customers.Personal AttributesGood communication and interpersonal skills.Flexible and collaborative approach.Responsive to, and an ability to work in, a changing and demanding environment.Commitment to own professional development.TrainingEvidence of continued professional developmentWillingness to undertake development and training when necessaryEvidence of training in a customer service/reception roleDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr