Claims Handler

About The Role Salary: dependent on experience Working hours: 21 hours per week Duration: Permanent Location: Cheltenham Lansdown Insurance Brokers, part of Benefact Group, is looking for a Claims Handler to join our Cheltenham office. In this role you will act as intermediary between policyholders and insurance companies, delivering exceptional customer claims service experience. Your focus will be on advising clients, obtaining and reviewing claim documentation. Why join us? Join a collaborative and inclusive culture committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes. What You'll Be Doing Service a variety of clients across different business classes, guiding and advising them on policy cover and claims process to ensure quality service. Check insurance cover and policy dates before providing advice or reviewing new claims. Acknowledge all new claims to clients and insurers, keeping clients informed to achieve best outcomes. Liaise with clients, insurers, property managers, agents and loss adjusters to support effective claims management. Provide input on underwriters' claims experience when requested. What you'll need to have General understanding of personal and commercial insurance. Excellent written and verbal communication – able to listen and understand claimant information. Interpretation and understanding of key terms and phrases in insurance documents. Knowledge of administrative and clerical procedures and ability to arrange actions in the claims process. Proven ability to deliver exceptional customer service. What makes you stand out A conscientious, positive, enthusiastic approach to work and maintaining good relationships. Certificate in Insurance. What We Offer 28 days annual leave plus bank holidays. Your birthday off. Group personal pension. Bonus scheme. Holiday buy scheme. An array of health and wellbeing benefits, company cash plan, income protection and life assurance. Enhanced sick pay and parental leave. Support and funding toward study and professional qualifications. Paid time off for volunteering. Hear from the hiring manager ‘We’re seeking an experienced Claims Handler to join our growing business and work with our friendly and experienced claims team. As an Insurance Claim Specialist within our team, you will support us in delivering excellent claim journeys to our clients. If you’re seeking an opportunity to further your career in the insurance Claims world, we’d love to hear from you.’ About Us Lansdown Insurance Brokers is an established property insurance broker with over 60 years’ experience offering specialist products and advice for landlords, businesses and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group. Benefact Group is a unique international financial services group made up of over 30 businesses. Owned by a charity, we have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We are committed to creating an inclusive culture and building an environment where everyone feels valued and respected. If you need any additional support during the recruitment process, please let us know. Note Directory of Social Change’s UK Guides to Company Giving 2017-26. #J-18808-Ljbffr