Planning Coordinator

Job Description Job Title: Planning Coordinator Business Unit/Department: Operations Location: Middlesbrough Reports To: Supply Chain Manager Responsible For: NA Role Purpose: To support the Supply Chain Manager by ensuring the maximisation of team productivity within agreed SLAs and administrative support where directed. Key Accountabilities & Activities Proactively contribute to the success and performance of the business by establishing strong relationships with other key stakeholders both internal and external. Deliver accurate workforce planning to ensure that SLAs can be achieved within the region. To communicate effectively both verbally and in writing to both customers and colleagues. To liaise with key stakeholders with regard to the progression of planned jobs. Work closely with the field teams with regard to reactive planning regarding incomplete works, colleague absence and any other potential impacts re job completions. To answer all incoming calls in a professional manner and in line with the team’s SLA. Administration duties as and when required Ensure all clients contract requirements are completed and followed up where required Planning of branch work to achieve maximum productivity in accordance with current health and safety best practice policy and procedures Stock management and asset maintenance where required Key Outputs/Metrics Reporting and maintenance of stock levels SLA Adherence Scheduling Essential/Desirable qualifications and experience and personal attributes A good understanding of VPS platforms and portals A team player Effective communicator with excellent verbal and written communication skills Ability to plan and prioritise workloads Ability to solve problems and remain calm whilst under pressure. Self‑motivated, able to adapt to different circumstances and to work unsupervised General To comply with health & safety requirements of the Group. Our vision is to significantly enhance our health and safety culture, embedding ownership, responsibility, and accountability and by ensuring we have effective management, standards, policies, and processes in place. Our overriding commitment is to ensure that you return home safely each day and that we never put yourself, your colleagues or our customers and general public at risk. Each and every one of us are responsible for the health and safety of ourselves, to each other and members of the public and these responsibilities are detailed and can be found in Part 2 – Organisation, of the Health and Safety Policy, please familiarise yourself with the responsibilities that relate to you in your role and should you have any questions or concerns regarding them, please discuss with your line manager, HR or a member of the H&S team in the first instance who will be happy to discuss.2. To comply with the company’s disciplinary and grievance procedure as required.3. To comply with the company’s policies and procedures at all times.4. To uphold the company’s equal opportunities policy and ensure that any discriminatory practice within the workplace is appropriately challenged.5. To adhere to all aspects of confidentiality and Data Protection in order to comply with the law. To observe all policies and guidelines.6. The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.7. Duties are set out in this job description but please note that, in consultation with the post holder, the business reserves the right to update the job description from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description. #J-18808-Ljbffr