Concession Manager French Luxury Maison Fixed term contract London, GB Concessions Luxury Goods[...]

About our clientThe maison is a renowned Parisian accessories house celebrated for its exceptional craftsmanship and avant-garde approach. Today, it continues to set the standard for luxury, offering refined collections that captivate the fashion world.The OpportunityWe are looking for a dynamic and experienced Store Manager to lead the concession in a luxury department store in London. As a true Brand Ambassador, the Store Manager will be responsiblefor driving sales, delivering an exceptional client experience, and leading a high-performing team. This role requires a strong leader who can combine operational excellence with a passion forluxury craftsmanship.Key Responsibilities1. Sales & Client ExperienceDrive sales performance by implementing strategic initiatives and inspiring the team to achieve targets.Master sales techniques and lead by example on the shop floor.Deliver a personalized luxury experience, offering creative styling advice to clients.Ensure seamless CRM management, overseeing client books, outreach strategies, and follow-ups.Develop and expand the concession’s client database, cultivating loyalty and repeat business.Handle client concerns with professionalism, ensuring brand excellence in every interaction.2. Business & Operations ManagementAnalyze weekly and monthly performance reports, identifying key business opportunities.Optimize key KPIs such as turnover, average basket, UPT, and cross-selling.Oversee inventory control, stock replenishment, and loss prevention procedures.Ensure accurate cash management, back-office administration, and compliance with the department store's standards.Collaborate with the maison's headquarters on buying sessions to curate the best product selection.Maintain awareness of market trends and competitor activity to position the brand effectively.3. Team Leadership & DevelopmentMotivate, coach, and mentor a team to foster a culture of excellence and engagement.Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.Lead by example, demonstrating strong work ethics, passion, and commitment to the brand’s vision.4. HR & Performance ManagementManage recruitment, onboarding, and training to build a strong and talented team.Work closely with HR on performance assessments, training plans, and disciplinary procedures.Develop personalized career growth plans for team members, ensuring consistent development.5. Brand Representation & NetworkingEmbody the brand’s values and maintain high standards of brand excellence.Organize VIP events, exclusive client experiences to enhance brand visibility.Develop relationships with key stakeholders in the luxury and fashion industry to expand brand reach.Ideal Candidate ProfileWe are looking for a passionate, business-driven, and people-oriented leader who is eager to contribute to the growth of our brand in a prestigious retail location.Minimum 3 years of experience in a similar managerial role (Boutique Manager, Concession Manager, or Flagship Store Manager).Strong leadership and coaching skills, with the ability to motivate a team towards excellence.Deep understanding of luxury fashion and retail trends, with a passion for craftsmanship.Proven ability to balance operational responsibilities with proactive client engagement.Excellent communication and interpersonal skills, with strong emotional intelligence.A results-driven mindset, capable of optimizing sales performance and enhancing client experience.Additional languages would be an advantage.Training & DevelopmentThe maison is committed to the continuous development of its talents. The Store Manager will benefit from tailored training sessions, leadership development programs, and in-depth productknowledge workshops to support long-term success within the brand. #J-18808-Ljbffr