Patient Booking Assistant
4 days ago
Patient Booking Assistant The closing date is 11 December 2025 We are looking for two flexible, enthusiastic candidates to join our Admin and Clerical, Reception & Patient Booking team. Based in the Neuroradiology department, located at the National Hospital for Neurology and Neurosurgery (part of the UCLH NHS Foundation Trust), the department is a specialist centre providing x‑ray, ultrasound, CT, MRI, and interventional radiology services to both local and national patients. The ideal candidates will be approachable, organised, and willing to provide a high standard of service to all patients and service users. The department operates across 7 days a week (08:00 to 20:00 weekdays & 09:00 to 17:00 weekends). The successful candidates will be required to work across our full operational hours including evenings and weekends (according to the staffing rota). Both positions are a 12‑month fixed‑term contract. Main duties of the job This role involves meeting and greeting patients at reception upon arrival to the department, data entry into the Trust's EHRS system, booking and rescheduling radiology appointments, communicating with patients by phone and email, responding to queries through a dedicated department mailbox, managing waiting lists and appointment work‑queues, using the Trust's computerised systems, and liaising with clinical staff, patients and all other internal and external stakeholders. Essential Qualities and Skills Exceptional Communication Skills: The ability to communicate clearly, compassionately, and effectively, both verbally and in writing. Empathy and Patience: Candidates must be understanding, sensitive, and able to respond to patients' needs with empathy. Strong Organisational and Time Management Skills: The role is fast‑paced and requires the ability to multitask, prioritise a varied workload, and manage appointments and records efficiently to ensure smooth operations. Knowledge and Qualifications Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act. NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification. Experience Experience of working in a non‑routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise. Experience of working in a customer‑facing environment, with knowledge of a comprehensive range of administrative procedures. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Address National Hospital for Neurology & Neurosurgery, UCLH Salary £30,546 to £32,207 a year per annum inclusive of HCAS Contract Fixed term Duration 12 months Working pattern Full‑time Reference number 309-UCLH-7158 Job locations National Hospital for Neurology & Neurosurgery, UCLH #J-18808-Ljbffr
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Patient Booking Assistant
7 days ago
London WCN BG, United Kingdom NHS Full time £24,000 - £36,000 per yearWe are looking for two flexible, enthusiastic candidates to join our Admin and Clerical, Reception & Patient Booking team. Based in the Neuroradiology department, located at the National Hospital for Neurology and Neurosurgery (part of the UCLH NHS Foundation Trust), the department is a specialist centre providing x-ray, ultrasound, CT, MRI, and...
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Surgical Bookings
6 days ago
Greater London, United Kingdom Fortius Full timeA leading orthopaedic clinic in Greater London is seeking a Bookings Administrator to manage surgical bookings and coordinate with clinical teams. The ideal candidate will have experience in customer service and administration, excellent communication skills, and the ability to work in a fast-paced environment. This is an office-based role with potential for...
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Radiology Modality Coordinator
4 days ago
Greater London, United Kingdom NHS Full timeA leading healthcare provider in Greater London is seeking a Modality Co-ordinator to oversee patient bookings and ensure efficient appointment management. Responsibilities include liaising with diagnostic teams, updating appointment lists, and handling patient queries. Ideal candidates will have a background in healthcare, experience in NHS systems, and...
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Patient Booking Coordinator
4 days ago
Greater London, United Kingdom NHS Full timeA leading healthcare provider is seeking a Patient Booking Assistant to join their team based at the National Hospital for Neurology and Neurosurgery. This full-time role involves greeting patients, managing appointments, and performing data entry. Ideal candidates will possess strong communication, empathy, and organizational skills, with qualifications...
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Radiology Booking
6 days ago
Greater London, United Kingdom Transformationunitgm Full timeA leading healthcare provider in Greater London is seeking a Modality Co-ordinator to assist with patient bookings in Radiology. The role involves coordinating patient pathways, booking appointments, and supervising admin assistants. The ideal candidate will have experience in NHS settings and proficiency in MS Office. This full-time position offers a...
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Greater London, United Kingdom University College London Hospital Full timeOverviewWe are looking for two flexible, enthusiastic candidates to join our Admin and Clerical, Reception & Patient Booking team. Based in the Neuroradiology department, located at the National Hospital for Neurology and Neurosurgery (part of the UCLH NHS Foundation Trust). The department provides x-ray, ultrasound, CT, MRI, and interventional radiology...
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Booking Administrator Bank
1 week ago
Greater London, United Kingdom Fortius Full timeAbout Fortius The Fortius Group is the UK's leading private orthopaedic and sports injury group. Founded in London by a group of leading Orthopaedic Surgeons and Radiologists, with a shared vision of building a worldwide centre of excellence in musculoskeletal care. Their vision was to create a clinic that would bring together the country's leading experts...
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City of London, United Kingdom Patient 21 SE Full timeDas sind wir:Are you an ambitious Specialist Orthodontist looking to be your own boss, grow your own patient list, and create a community around your work?E-lineOrthodontist, a modern and patient-focused practice in the heart of London, is offering a unique opportunity to do just that.Qualifikation:Klingt das spannend?Why This Opportunity Is...
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Patient Pathway Assistant
2 weeks ago
London, United Kingdom North Middlesex University Hospital NHS Trust Full timeThe Role of the administrative assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the General Surgery department. This includes booking diagnostic clinics, outcome virtual clinic as directed and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting...
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Patient Assistant
2 weeks ago
Greater London, United Kingdom NHS Full timeJob Summary We are part of Bromley by Bow Health partnership. We provide NHS General Practice Services and aim to change our local community. Our guiding principles are: be compassionate; be a friend; have fun; assume it’s possible. Working Hours & Pattern 32 hours per week, part‑time: Monday 08:00‑16:00; Tuesday 11:00‑19:00; Thursday 10:30‑18:30;...
