Client Support Advisor
7 days ago
Join to apply for the Client Support Advisor role at Wates Smartspace.About The RoleWPS is seeking a dedicated and customer‑focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and operational colleagues in the raising, allocation, and completion of jobs. As a Client Support Advisor, you will be part of a dynamic team committed to delivering service excellence. Your key responsibilities will include: Key ResponsibilitiesAct as a first point of contact for customer queries and job requests.Accurately log, allocate, and monitor jobs through our helpdesk system.Liaise with clients, contractors, and internal teams to ensure timely resolution of issues.Maintain clear and professional communication across all channels.Support the achievement of service level agreements and performance targets.Assist in maintaining accurate records and reports.Contribute to a positive team environment and uphold Wates’ commitment to customer satisfaction.Candidate ProfilePrevious experience in a customer service or helpdesk role, ideally within FM or property services.Strong communication and interpersonal skills.Ability to work effectively in a fast‑paced, team‑oriented environment.Proficient in using IT systems and managing data accurately.A proactive approach to problem‑solving and service delivery.What We OfferCompetitive salary and benefits package.Opportunities for career development and progression.A supportive and inclusive working environment.The chance to be part of a team that values quality and customer care.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offences. Certain roles may be subject to additional pre‑employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting.Wates is one of the UK’s leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.Seniority levelEntry levelEmployment typeFull‑timeJob functionOtherIndustriesConstruction #J-18808-Ljbffr
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Client Support Advisor
2 weeks ago
Manchester, United Kingdom Wates Full time🧩 Client Support Advisor – FM Helpdesk📍 Location : Manchester🕒 Contract : Full-time, PermanentAbout the RoleWPSis seeking a dedicated and customer-focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and operational...
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Client Support Advisor
2 weeks ago
Manchester, United Kingdom Wates Full time**Client Support Advisor - Manchester ¦ Wates Property Services (WPS)** **Location**: Manchester **Contract Type**: Full-Time, Permanent **Salary**: Competitive + Benefits Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Wates Property Services (WPS) is looking for a dedicated **Client...
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Client Support Advisor
1 week ago
Manchester, United Kingdom Wates Full time?? **Client Support Advisor - FM Helpdesk** ?? **Location**: Manchester ?? **Contract**: Full-time, Permanent **About the Role** WPS is seeking a dedicated and customer-focused **Client Support Advisor** to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both...
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Client Support Advisor
1 week ago
Manchester, United Kingdom Wates Group Full timeJoin to apply for the Client Support Advisor role at Wates Group About The Role WPS is seeking a dedicated and customer‑focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and operational colleagues in the raising,...
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Client Support Advisor
1 day ago
Manchester, United Kingdom Wates Smartspace Full timeClient Support Advisor Location: Manchester Office (Hybrid Working) Hours: Monday to Friday, 8:00am – 5:00pm About the Role We’re looking for a proactive and customer-focused Client Support Advisor to join our team in Manchester. This hybrid role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent...
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Client Support Advisor
1 day ago
Manchester, United Kingdom Wates Group Full timeThe Vacancy🧩 Client Support Advisor – FM Helpdesk📍 Location: Manchester🕒 Contract: Full-time, PermanentAbout The RoleWPS is seeking a dedicated and customer-focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and...
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Client Support Advisor
20 hours ago
Manchester, United Kingdom Wates Group Full timeThe Vacancy🧩 Client Support Advisor – FM Helpdesk📍 Location: Manchester🕒 Contract: Full-time, PermanentAbout The RoleWPS is seeking a dedicated and customer-focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and...
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Client Support Advisor
20 hours ago
Manchester, United Kingdom Wates Group Full timeThe Vacancy 🧩 Client Support Advisor – FM Helpdesk 📍 Location : Manchester 🕒 Contract : Full-time, Permanent About The Role WPS is seeking a dedicated and customer-focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both...
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Client Support Advisor
1 week ago
Manchester, United Kingdom Wates Group Full timeThe Vacancy 🧩 Client Support Advisor 📍 Location: Manchester Office (Hybrid Working) 🕒 Hours: Monday to Friday, 8:00am – 5:00pm About the Role: We’re looking for a proactive and customer-focused Client Support Advisor to join our team in Manchester. This hybrid role is ideal for someone who thrives in a fast-paced environment and is passionate...
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Client Support Advisor
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeAre you a passionate and conscientious individual with experience in Client Engagement or Account Management?Portfolio are proud to be exclusively representing our award-winning, multinational Professional Services client in their search to add a ClientAccount Manager to their team. The Account Manager will be responsible for delivering world class care to...
