Client Care Advisor

6 days ago


Greater London, United Kingdom Vets for Pets Full time

Join to apply for the Client Care Advisor role at Vets for Pets in Whetstone, London. Job Overview As a brand-new veterinary practice, we are opening a state‑of‑the‑art surgery in Whetstone in summer 2025 and we need a skilled Veterinary Receptionist to join our friendly and dynamic team. Responsibilities Provide exceptional client service and act as the link between clients and the clinical team. Build strong relationships with clients, their pets and the practice team. Manage payments, future bookings and all client communications confidently. Coordinate the smooth day‑to‑day routines using our online booking system. Attributes & Qualifications Friendly and welcoming face for clients and pets. Calm, attentive and focused on client needs. Enthusiastic drive and passion for service and pets. Ability to handle any situation, from comforting a client to celebrating a new puppy. Personality is infectious and creates a welcoming atmosphere with colleagues. Computer literacy and familiarity with online booking systems. Benefits Attractive salary up to £26,000 (full‑time equivalent). 5.6 weeks initial holiday rising to 6.6 weeks after 2 years. Contributory pension scheme. In‑house career development opportunity. Wellbeing support, pastoral care and reward hub. Cycle‑to‑work scheme. 20% discount at Vets for Pets, Pets at Home and the Groom Room. Colleague Assistance Programmes – Retail Trust, Port of Call and MHFA. Location N20 9BS, Whetstone, London. Equal Opportunity We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you #J-18808-Ljbffr


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