Warehouse and Fulfilment Manager

Warehouse and Fulfilment Manager – Bower Collective Location: Swindon, UK Reports To: Head of Operations Contract Type: Full-time, Permanent Company Overview Bower Collective is a multi‑award-winning B Corp on a mission to eliminate plastic waste. We are a fast growing subscription ecommerce brand delivering natural home and personal care products in reusable packaging. Our reusable system, BowerPack™, embodies our vision of helping everyone enjoy a more sustainable life. Learn more at www.bowercollective.com. About the Role We are seeking an experienced, proactive, and hands‑on Warehouse and Fulfilment Manager to lead operations at our new Bower Circularity Centre in Swindon. This role is perfect for a leader passionate about sustainability, operational excellence, and building teams and systems from the ground up. You’ll oversee day‑to‑day warehouse operations, production, filling, returns and reuse processes. You will ensure efficient, safe, and compliant operations that meet our sustainability and customer service goals. Key Responsibilities Operational Leadership Oversee daily warehouse operations, including goods‑in, storage, picking, packing, assembly, filling, dispatch, returns, and reusable packaging management. Develop and maintain capacity plans for efficient resource utilisation and production scheduling. Align operations with demand forecasts, collaborating closely with Supply Chain, NPD, and Production teams. Production Management Lead in‑house filling operations, ensuring compliance and implementing ISO 9001, ISO 22716 (Cosmetics), and BRC standards. Maintain batch traceability and ensure quality control, hygiene, and compliance standards. Manage maintenance and calibration of production machinery. Partner with Purchasing to ensure production schedules meet demand efficiently. Recruit, train, and develop the warehouse and production team. Champion Bower’s culture and values through daily leadership, onboarding, and coaching. Conduct performance reviews, set KPIs, and manage temporary and permanent staffing levels. Communicate openly and effectively with all team members and departments. Health, Safety & Compliance Ensure compliance with all relevant Health & Safety, Environmental, and Employment regulations. Conduct risk assessments and promote a culture of proactive hazard reporting. Maintain audit‑ready operations for ISO and BRC certifications. Customer Experience & Logistics Manage inbound and outbound logistics, ensuring accurate and on‑time deliveries. Implement SLAs with suppliers and report on adherence. Oversee stock management, including regular stock takes, returns, rejects, and reconciliation. Ensure efficient D2C and B2B order flows. Implement lean methodologies and 6S principles across operations. Identify and deliver business process improvements to enhance efficiency and scalability. Drive innovation and sustainability initiatives aligned with Bower’s mission. Sustainability & Culture Lead delivery of Bower’s sustainability strategy within the warehouse. Embed B Corp principles and environmental best practices throughout the operation. About You Proven experience (5+ years) in warehouse, logistics, or production management. Strong understanding of capacity and production planning. Demonstrated experience leading teams through change and fast growth. Technically minded with a strong understanding of WMS/ERP systems. Data‑driven decision maker with strong analytical and organisational skills. Excellent communication, leadership, and coaching capabilities. Passionate about sustainability, innovation, and continuous improvement. Digital native, technically astute, can use a wide variety of systems and has experience with Excel. Knowledge of D2C ecommerce fulfilment. Experience with ISO 9001, ISO 22716, or BRC certification processes. Experience in light manufacturing, filling, or assembly environments. Familiarity with lean / Six Sigma methodologies. Why Join Us? Be part of a fast‑growing, purpose‑driven B Corp having real‑world impact. Opportunity to lead and shape our first in‑house circularity centre. Real autonomy to innovate, make your mark, and advance your career. 28 days holiday (inclusive of public holidays). Cycle to Work scheme. 35% employee discount on all products. Apply via LinkedIn – deadline Monday 1st December 9 am. Our Values Generous: We are generous of spirit and contribute to meaningful causes. People First: We prioritise our people – employees, customers, and partners. Purposeful: We stay true to our mission to create real change. Brave: We innovate boldly and embrace entrepreneurial thinking. Transparent: We build trust through honesty and openness. #J-18808-Ljbffr