Warehouse and Fulfilment Manager

Warehouse and Fulfilment Manager – Bower Collective

Location: Swindon, UK

Reports To: Head of Operations

Contract Type: Full-time, Permanent

Company Overview

Bower Collective is a multi-award-winning B Corp on a mission to eliminate plastic waste. We are a fast growing subscription ecommerce brand delivering natural home and personal care products in reusable packaging. Our reusable system, BowerPack, embodies our vision of helping everyone enjoy a more sustainable life. Learn more at

About the Role

We are seeking an experienced, proactive, and hands-on Warehouse and Fulfilment Manager to lead operations at our new Bower Circularity Centre in Swindon. This role is perfect for a leader passionate about sustainability, operational excellence, and building teams and systems from the ground up.

You'll oversee day-to-day warehouse operations, production, filling, returns and reuse processes. You will ensure efficient, safe, and compliant operations that meet our sustainability and customer service goals.

Key Responsibilities

Operational Leadership

• Oversee daily warehouse operations, including goods-in, storage, picking, packing, assembly, filling, dispatch, returns, and reusable packaging management.
• Develop and maintain capacity plans for efficient resource utilisation and production scheduling.
• Align operations with demand forecasts, collaborating closely with Supply Chain, NPD, and Production teams.

Production Management

• Lead in-house filling operations, ensuring compliance and implementing ISO 9001, ISO Cosmetics), and BRC standards.
• Maintain batch traceability and ensure quality control, hygiene, and compliance standards.
• Manage maintenance and calibration of production machinery.
• Partner with Purchasing to ensure production schedules meet demand efficiently.

Team Leadership

• Recruit, train, and develop the warehouse and production team.
• Champion Bower's culture and values through daily leadership, onboarding, and coaching.
• Conduct performance reviews, set KPIs, and manage temporary and permanent staffing levels.
• Communicate openly and effectively with all team members and departments.

Health, Safety & Compliance

• Ensure compliance with all relevant Health & Safety, Environmental, and Employment regulations.
• Conduct risk assessments and promote a culture of proactive hazard reporting.
• Maintain audit-ready operations for ISO and BRC certifications.

Customer Experience & Logistics

• Manage inbound and outbound logistics, ensuring accurate and on-time deliveries.
• Implement SLAs with suppliers and report on adherence.
• Oversee stock management, including regular stock takes, returns, rejects, and reconciliation.
• Ensure efficient D2C and B2B order flows.

Continuous Improvement

• Implement lean methodologies and 6S principles across operations.
• Identify and deliver business process improvements to enhance efficiency and scalability.
• Drive innovation and sustainability initiatives aligned with Bower's mission.

Sustainability & Culture

• Lead delivery of Bower's sustainability strategy within the warehouse.
• Embed B Corp principles and environmental best practices throughout the operation.

About You

• Proven experience (5+ years) in warehouse, logistics, or production management.
• Strong understanding of capacity and production planning.
• Demonstrated experience leading teams through change and fast growth.
• Technically minded with a strong understanding of WMS/ERP systems.
• Data-driven decision maker with strong analytical and organisational skills.
• Excellent communication, leadership, and coaching capabilities.
• Passionate about sustainability, innovation, and continuous improvement.
• Digital native, technically astute, can use a wide variety of systems and has experience with Excel.

Desirable

• Knowledge of D2C ecommerce fulfilment.
• Experience with ISO 9001, ISO 22716, or BRC certification processes.
• Experience in light manufacturing, filling, or assembly environments.
• Familiarity with lean / Six Sigma methodologies.

Why Join Us?

• Be part of a fast-growing, purpose-driven B Corp having real-world impact.
• Opportunity to lead and shape our first in-house circularity centre.
• Real autonomy to innovate, make your mark, and advance your career.
• Competitive salary (£34,000–£40,000 DOE) .
• 28 days holiday (inclusive of public holidays).
• Cycle to Work scheme
• 35% employee discount on all products.
• Apply via LinkedIn - deadline Monday 1st December 9 am

Our Values

Generous: We are generous of spirit and contribute to meaningful causes.

People First: We prioritise our people: employees, customers, and partners.

Purposeful: We stay true to our mission to create real change.

Brave: We innovate boldly and embrace entrepreneurial thinking.

Transparent: We build trust through honesty and openness.