Client Success Manager

3 days ago


Tees Valley, United Kingdom Salesfire Full time

The roleWe are seeking a dynamic and motivated Client Success Manager to join our team. The successful candidate will be responsible for managing a portfolio of clients, driving customer satisfaction through successful strategies and relationships, retention and upsell opportunities. This role involves frequent face‑to‑face client visits, making excellent communication and interpersonal skills essential.The part you’ll playClient Relationship Management: Build and maintain strong client relationships, serve as the main contact, and conduct regular face‑to‑face meetings.CRO and Email Marketing Strategy: Collaborate with clients to develop and implement effective marketing strategies that align with their business goals.Client Retention: Optimise client use of Salesfire’s solutions to expand usage and increase retention rates.Upsell Opportunities: Identify and pursue upsell opportunities of Salesfire products, contributing to increased Monthly Recurring Revenue (MRR).Performance Monitoring: Track client performance metrics, prepare and present reports, and provide recommendations for improvement.The skills you’ll needExcellent communication and interpersonal skills.Strong problem‑solving abilities and attention to detail.Ability to analyse data and provide actionable insights.Familiarity with CRM software and client success tools.Customer‑focused with a passion for delivering exceptional service.Self‑motivated and able to work independently.Willingness to travel frequently for client visits.ExperienceMinimum of 3 years of experience in a client success, account management, or similar role, preferably within a SaaS company.Proven track record of managing and growing client accounts.The benefits24 holidays + Bank HolidaysA collaborative work environment where your contributions are recognised and rewardedExclusive discounts from our clientsCompany Pension SchemeOpportunities for personal developmentA fully equipped kitchen stocked with fresh fruit, beverages and monthly breakfast eventsA supportive team that values innovation and customer‑centric solutions #J-18808-Ljbffr



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