Special Services Account Manager
1 week ago
Special Services Account Manager – Enra Specialist Finance Location: London, England, United Kingdom Key Accountabilities Speaking to our customers over the phone who are having payment difficulties to help them back on track with their payments (e.g., arrangement, capitalisation, loan forbearance, payment holidays etc.). Actively contacting customers via phone, post or email who are in arrears to understand their circumstances, and agreeing a successful plan to clear the arrears within mandate(s). Ensure Treating Customer Fairly principles are always followed. Develop and implement processes to ensure that all options are considered when making decisions within mandates or referrals to senior management. Chasing loans approaching their term end to understand customers’ exit plans and planning ahead for any loans that go past their term end date. Ensure that all SLAs are adhered to and performance is monitored against these. Review received invoices from third parties, ensuring all invoices are accurate, resolving any errors and passing invoices for payment to the relevant team. Adhere to appropriate mandate levels and refer to management any issues that may fall outside mandate. Deal with all collection loans via email and post to ensure satisfactory resolution. Deal with all litigation loans via email and post to ensure satisfactory resolution, liaising with third‑party solicitors, receivers, surveyors etc. in the administration of these loans. Deal with complex litigation cases which cannot follow the standard litigation process, e.g., defended possession claims, allegations of fraud, title problems and lease forfeiture. Issue redemption figures as per process and address any redemption queries that arise. Skills & Competencies Good telephone skills Ability to work as part of a team and on own initiative Attention to detail Strong negotiation skills Self‑motivated Proactive Logical and organised Knowledge & Qualifications Preferably educated to Degree level Previous Customer Service / Arrears Management / Litigation experience is preferable (but not essential) within a Financial Services organisation Personal Attributes Calm and self‑assured Well organised Punctual Able to work under pressure About Enra At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra. Seniority level: Entry level Employment type: Full-time Job function: Other #J-18808-Ljbffr
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Special Servicing Account Manager
1 week ago
Watford, United Kingdom Enra Specialist Finance Full timeKey AccountabilitiesSpeaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g. arrangement capitalisation loan forbearance payment holidays etc.Actively contacting customers via phone post or emails who are in arrears to understand their circumstances and having done so agreeing a...
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Special Servicing Account Manager
1 week ago
Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time £24,000 - £60,000 per yearKey AccountabilitiesSpeaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g., arrangement, capitalisation, loan forbearance, payment holidays etc.Actively contacting customers via phone, post or emails who are in arrears to understand their circumstances, and having done so,...
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Special Services Account Manager
1 week ago
Watford, United Kingdom Enra Specialist Finance Full timeKey AccountabilitiesSpeaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g. arrangement capitalisation loan forbearance payment holidays etc.Actively contacting customers via phone post or emails who are in arrears to understand their circumstances and having done so agreeing a...
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Primary Servicing Account Manager
1 week ago
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Primary Servicing Account Manager
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Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full timeAre you detail-driven, organised, and looking to build your career in financial services?Do you enjoy problem-solving, supporting customers, and making processes run smoothly?Are you ready to join a growing company that invests in its people and offers opportunities to progress?If this sounds like you, then this could be the perfect next step in your career....
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Account Manager
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