Special Servicing Account Manager
1 week ago
Key AccountabilitiesSpeaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g. arrangement capitalisation loan forbearance payment holidays etc.Actively contacting customers via phone post or emails who are in arrears to understand their circumstances and having done so agreeing a successful plan to clear the arrears within mandate(s).Ensure Treating Customer Fairly principles are always followed.Develop and implement processes to ensure that all options are considered when making decisions within mandates or referrals to senior management.Chasing of loans approaching their term end to understand customers exit plans and planning ahead for any loans that go past their term end date.Ensure that all SLAs are adhered to and for performance to be monitored against these.Reviewing received invoices from third parties ensuring all invoices are accurate whilst resolving any errors and passing invoices for payment to relevant team.Adhering to appropriate mandate levels and referring to management any issues that may fall outside mandate.Dealing with all collections loans via email and post to ensure satisfactory resolution.Dealing with all litigation loans via email and post to ensure satisfactory resolution. Liaising with third party solicitors receivers surveyors the administration of these loans.Dealing with complex litigation cases which cannot follow the standard litigation process. These include but are not limited to: defended possession claims allegations of fraud title problems and lease forfeiture.Issuing of redemptions figures as per process and dealing with any redemptions queries that ariseSkills & CompetenciesGood telephone skillsAbility to work as part of a team and on own initiativeAttention to detailStrong negotiation skillsSelf-motivatedProactiveLogical and organisedKnowledge & QualificationsPreferably educated to Degree levelPrevious Customer Service / Arrears Management / Litigation is preferable (but not essential) within a Financial Services organisationPersonal AttributesCalm and self-assuredWell organisedPunctualAble to work under pressure Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full Time Experience: years Vacancy: 1
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Special Services Account Manager
1 week ago
Watford, United Kingdom Enra Specialist Finance Full timeSpecial Services Account Manager – Enra Specialist Finance Location: London, England, United Kingdom Key Accountabilities Speaking to our customers over the phone who are having payment difficulties to help them back on track with their payments (e.g., arrangement, capitalisation, loan forbearance, payment holidays etc.). Actively contacting customers via...
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Special Servicing Account Manager
1 week ago
Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time £24,000 - £60,000 per yearKey AccountabilitiesSpeaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g., arrangement, capitalisation, loan forbearance, payment holidays etc.Actively contacting customers via phone, post or emails who are in arrears to understand their circumstances, and having done so,...
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Special Services Account Manager
1 week ago
Watford, United Kingdom Enra Specialist Finance Full timeKey AccountabilitiesSpeaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g. arrangement capitalisation loan forbearance payment holidays etc.Actively contacting customers via phone post or emails who are in arrears to understand their circumstances and having done so agreeing a...
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Primary Servicing Account Manager
1 week ago
Watford, United Kingdom Enra Specialist Finance Full timeAre you detail-driven organised and looking to build your career in financial servicesDo you enjoy problem-solving supporting customers and making processes run smoothlyAre you ready to join a growing company that invests in its people and offers opportunities to progressIf this sounds like you then this could be the perfect next step in your career. Apply...
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Primary Servicing Account Manager
5 days ago
Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full timeAre you detail-driven, organised, and looking to build your career in financial services?Do you enjoy problem-solving, supporting customers, and making processes run smoothly?Are you ready to join a growing company that invests in its people and offers opportunities to progress?If this sounds like you, then this could be the perfect next step in your career....
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Sales Account Manager
2 weeks ago
Watford, United Kingdom Fortrade Full time**Job Title**: Sales Account Manager **Location**:Watford, Hertfordshire **Salary**: £20,000 - £22,000 per year (OTE up to 30k) **+Uncapped Commission & Bonus!** **Job type**:Permanent, Full time. Are you an enthusiastic and confident individual who has the desire to succeed and progress within our rapidly growing Company? Are you looking for a working...
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Account Manager
3 weeks ago
Watford, United Kingdom Sudlows Full timeOverview Due to the continued expansion of our highly successful specialised engineering company, including our award winning structured cabling and fibre, electrical, data centre design and build businesses, we have an exciting career opportunity for an experienced and enthusiastic Account Manager. Sudlows work throughout the UK and have a growing portfolio...
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Management Accountant
1 week ago
Watford, United Kingdom TipTopJob Full timeJoin to apply for the Management Accountant role at TipTopJob Overview We are proud to be working closely with an exciting brand operating in the restaurant sector. Their expansion has been incredibly strong throughout the past few years, and they have several exciting plans in the pipeline for 2026. As they grow, they are looking for a Management Accountant...
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Account Manager
1 week ago
Watford, United Kingdom Sudlows Full timeOverview Due to the continued expansion of our highly successful specialised engineering company, including our award winning structured cabling and fibre, electrical, data centre design and build businesses, we have an exciting career opportunity for an experienced and enthusiastic Account Manager. Sudlows work throughout the UK and have a growing...
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Account Manager
3 days ago
Watford, United Kingdom Sudlows Full timeOverview Due to the continued expansion of our highly successful specialised engineering company, including our award winning structured cabling and fibre, electrical, data centre design and build businesses, we have an exciting career opportunity for an experienced and enthusiastic Account Manager. Sudlows work throughout the UK and have a growing portfolio...
