Client Delivery Lead

Help us use technology to make a big green dent in the universe Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Our tech platform ‘Kraken’ is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI‑driven, innovative, forward‑thinking platform for energy management. From optimising resources to delivering cost‑effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‑driven communications. We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called Kraken Utilities. Over the last 3 years we have built this team from scratch to re‑architect, design, and develop our Kraken software platform to solve complex industry‑wide problems within the water and broadband sectors (such as customer experience & water leak detection). The Kraken Utilities team is in a very exciting growth phase, and has already signed six key clients: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo. We are looking for a brilliant Client Delivery Lead in our Kraken Utilities team, to build industry‑leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. What you’ll do Work closely with the product, operation, and Kraken Technologies teams to define the product vision and strategy Identify new ideas and technology to improve the product Define the MVP and test & learn approach for the product capability Support the business with issue resolution for the product Support the engineering teams to deliver product features Manage the relationship with client counterparts, being the first point of contact for tech development and issue resolution Triage incoming requests and communicate client priorities to the right domains in the development team Ensure we are constantly reviewing and adapting to customer and business needs What you’ll have Degree qualified equivalent, with strong client delivery and/or product ownership experience Experience working within the UK energy/water/telecom industry Strong agile delivery experience Experience of product and customer journeys Solid understanding of technology and associated trends Excellent communications, collaboration and presentation skills Strong influencing skills and ability to challenge traditional ways of thinking Experience of working with significant complex delivery pipelines for clients Patience – our clients are undergoing huge transformations that take time and require our understanding Laser focus on clients, relentless problem solving, invincible attitude, a winner Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Seniority level Not applicable Employment type Full‑time Job function Management and manufacturing Industries Utilities and environmental services #J-18808-Ljbffr