Health Advisor

Health Advisor – DHU Healthcare Join to apply for the Health Advisor role at DHU Healthcare in Oldbury, England, United Kingdom. Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare offers a rewarding opportunity for you Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need. Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients will see you contributing to the highest level of patient care we deliver every day at DHU. Working Patterns We recognise that 9‑5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both. Part‑time – 30/24/20 hours per week, availability window 4 pm to 12 am. Comprehensive Training Successful candidates will undergo four weeks of full‑time training, led by a team of dedicated trainers, followed by three weeks of supported practice. You'll be trained on NHS Pathways systems and receive a recognisable licence upon completion of training. Note: No medical background is required. Competitive Salary Training and daytime shifts: £12.31 per hour Evenings and night shifts: £16.00 per hour Weekend shifts: £17.84 per hour Annual Leave Entitlement Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Employee Benefits Health Cash Plan – After six months with us, enjoy 24/7 GP access for you and your family, plus a free Level 1 Health Cash Plan covering dental, optical, and therapy costs. Access to the DHU Hub – Exclusive shopping and entertainment discounts, well‑being resources, a health portal, and our Enhanced Employee Assistance Programme. NHS Pension Scheme – Rest assured your future is secure with the NHS pension scheme. Existing NHS employees can bring their current pension pot and holiday allowance. Car Lease Scheme – Salary‑sacrifice scheme for a brand‑new hybrid or electric car through NHS Fleet Solutions. Enhanced Maternity/Paternity Leave – Robust Family Friendly policy supporting you during this special time. Referral Programme – Earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee – Day off on your birthday optional based on your preference. Free Parking – Most sites offer free, secure parking. Typical Day Serving as the initial contact for the public regarding urgent healthcare concerns. Assessing patients using NHS Pathways to direct them to the most suitable care. Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies, following up with appropriate actions and responses. Impactfully contributing to patients' well‑being. Offering general comfort and being a source of solace. Qualifications Motivation, passion, positivity, resilience, and determination to provide outstanding patient care. Excellent listening and communication skills, supported by IT and keyboard skills. A desire to engage with the public at their time of need, coupled with a strong telephone manner. The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour. We understand that digital applications may not be suitable for everyone. If you need to apply in a format that better meets your needs, please contact us. We warmly welcome applications from all individuals, reflecting the diverse communities we serve. We are proud to be a forces‑friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. Job Details Seniority level: Entry level Employment type: Part‑time Job function: Health Care Provider #J-18808-Ljbffr