Nhs 111 Health Advisor
2 weeks ago
Connaught Resourcing is currently partnered with an NHS 111 provider who covers contracts in The Midlands. Having recently won a large NHS contract they are currently recruiting for permanent 111 Health Advisors to work within their NHS 111 Services at a brand new site based in Oldbury.
Rotas will vary and shifts will include some out-of-hours periods.
NHS 111 is a non-emergency telephone service providing patient’s advice to the most appropriate urgent care service they require. As a 111 Health Advisor, you will be answering inbound calls from members of the public and health care professionals in need of medical advice.
Using the NHS Pathways software, you will ensure that all calls are answered promptly, accurately and professionally in line with the performance standards adn referred on to the most appropriate care pathway.
- Experience in customer-facing environment including care, call centre or customer service
- Excellent telephone manner, keyboard, verbal and written communication skills
- Have the ability to record information accurately and correctly.
- Be able to learn new skills and receive feedback on your performance
- Competitive salary
- Generous holiday entitlement
- NHS Pension Scheme
- Westfield Health Scheme
- Advantage of registration with NHS discounts
- Being part of a supportive and innovative team with scope for progression
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 12-38 per week
**Salary**: £10.00-£12.50 per hour
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
- Weekends only
Reference ID: DHUOLD001
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