On Hire Team Leader

2 weeks ago

Epsom, United Kingdom ExamWorks Group Full time

Overview Team Leader – Motor ClaimsLocation: Epsom - Fully office basedSalary: £32,000 - £37,000 + BenefitsContract Type: Full-Time, Permanent Are you a natural leader with a sharp eye for detail and a passion for driving performance? If you thrive in a fast-paced, high-pressure environment where your decisions make a real impact, we want you at the helm of our On Hire Claims team. About the Role We’re looking for a proactive and dynamic Team Leader to manage the administration and progression of claims. You’ll be the driving force behind a high-performing team, ensuring SLA’s and KPI’s are met, processes are followed, and claims are handled with speed, accuracy, and care. This is a hands-on leadership role with limited guidance from senior management, taking full ownership of your team’s output and development. You’ll be expected to lead from the front, make informed decisions, and continuously raise the bar. Responsibilities Lead the efficient handling of On Hire claims, ensuring files are progressed swiftly and diligently. Assign and monitor daily staff duties, boosting productivity and performance. Personally oversee complex claims and ensure timely resolution. Authorise CRs and third-party R&S invoices with precision. Manage HR duties including appraisals, absence, performance, and development. Maintain compliance with industry regulations and GDPR. Resolve complaints within 48 hours or escalate appropriately. Champion customer service excellence and process improvement. Play a key role in recruitment and onboarding of new team members. Deliver high-level reporting and consistently hit KPIs. What You’ll Bring Knowledge & Experience Proven leadership in managing blended teams Able to multitask and reprioritise effectively Strong complaint resolution background Autonomous and target-driven Solid GDPR understanding Organised and deadline-focused MI reporting and data interpretation Confident, personable, and energetic Advanced Excel (Pivot Tables, formulas) A true team player with a growth mindset Recruitment and coaching expertise Positive outlook in a dynamic environment HR fundamentals (absence, discipline, performance) Passionate about service excellence Why Join Us? This is more than just a job—it’s a chance to shape the future of claims management in a company that values initiative, integrity, and impact. You’ll be supported, challenged, and empowered to lead a team that delivers results and drives change. IND2 #J-18808-Ljbffr

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