Primary Care Services Administrator

We are seeking two Primary Care Service Administrators to join our team. ThePrimary Care Services Administrator provides essential administrative support,ensuring the smooth delivery of patient services and the efficient operation ofdaily practice activities. This role involves managing patient records,coordinating appointments, handling correspondence, document management,utilising current software including Anima, and supporting clinical andnon-clinical staff. The administrator acts as a key point of contact forpatients, colleagues, and external healthcare providers, contributing to a highstandard of patient care and service delivery. Strong organisational skills,attention to detail, and excellent communication abilities are essential forsuccess in this role.Main duties of the jobPatient front of houseManage patient appointments, referrals, and registrations in line with practice protocols.Maintain accurate and up-to-date patient records, including medical histories and administrative documentation.Respond to patient enquiries via phone, triage, email, and in-person, providing information and guidance as required.Support clinical staff with administrative tasks, including processing test results, referrals and correspondence.Coordinate communication with external healthcare providers, hospitals, and community services.Assist in reporting, audits, and data collection for practice performance and compliance requirements.Ensure confidentiality, data protection, and compliance with NHS standards and GDPR regulations.Assist the triage GP with triage as and when required.About usElmham Group of Practices (EGoP) is a GP Surgery in rural Mid-Norfolk serving a population of 10,000 patients across two sites in Elmham and Swanton Morley. Our main site is set in beautiful surrounding countryside in North Elmham with the other site within comfortable proximity. The fine City of Norwich is easily reached by car within 35 minutes.EGoP has a team of 40+ health care professionals and administration support staff. Both sites offer a welcoming and friendly environment to work in and team spirit amongst surgery staff is high. The 5 Partners, Management Team, Clinical Team, and Administration Team communicate well between them.Our fantastic multi-skilled Clinical Team consists of General Practitioners, Nurse Practitioners, Practice Nurses, and Health Care Assistants to carry out all the necessary duties to deliver a comprehensive General Practice service ensuring the highest standard of care to all our patients. We are part of the PCN for Mid Norfolk and through our network we have a range of ARRS roles within our practice to support us in delivering high-quality care to our patients. We have an on-site Dispensary. We are proud to be a training practice to GP Registrars.Job responsibilitiesThePrimary Care Services Administrator provides essential administrative support,ensuring the smooth delivery of patient services and the efficient operation ofdaily practice activities. This role involves managing patient records,coordinating appointments, handling correspondence, document management,utilising current software including Anima, and supporting clinical andnon-clinical staff. The administrator acts as a key point of contact forpatients, colleagues, and external healthcare providers, contributing to a highstandard of patient care and service delivery. Strong organisational skills,attention to detail, and excellent communication abilities are essential forsuccess in this role.Person SpecificationQualificationsGCSE grade A to C in English and MathsExperienceSound educational background with excellent literacy and numeracy skillsExperience of dealing with confidential and sensitive data and appropriate maintenance and storage of recordsExperience of working in Patient ServicesExcellent communication skills (written and verbal)Detailed knowledge of all aspects of day-to-day Patient Services operations.Problem solving and analytical skillsConfident IT user including Microsoft Office, including Word and ExcelExcellent attention to detailAble to work on own initiativeGood standard of verbal and written EnglishAbility to solve problems in a logical way within the role remitAbility to react confidently to new situations, using own initiative and available resources to complete tasks effectively Experience working in general practiceExperience of online triageExperience of Systm1Ability to communicate politely on various levelsAbility to work under pressureAbility to drive and deliver change effectivelyMaintain confidentially at all timesTeam playerFlexible and adaptabilitySelf-motivationCalmness, reliabilityIntegrityAccountabilityPurposeCommunicationBuilding know-howCar OwnerEnhanced level DBS disclosureExperience of all aspects of day-to-day Patient Services / Clinical support operations.Experience of online triageExperience of Systm1Experience of all aspects of day-to-day Patient Services operations.ECDL NVQ 2 Business Admin Customer Care/Service Medical terminology NHS ExperienceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr