Team Manager

2 weeks ago

Reading, United Kingdom SSE plc Full time

Team Manager – SSE plc Base Location: Reading, Perth or Cardiff Salary: £43,704 – £51,484 plus a range of benefits to support your finances, wellbeing and family. Working Pattern: 12‑month secondment or 12‑month FTC | Full Time | Flexible First options available Key Responsibilities Lead, coach, and develop a team of complex complaint handlers to deliver exceptional customer outcomes. Foster a culture of accountability, collaboration, and continuous learning. Conduct regular performance reviews and provide constructive feedback. Oversee the end‑to‑end handling of complex complaints, ensuring timely and accurate resolution. Monitor case quality and compliance with regulatory standards. Identify trends and root causes to recommend process improvements. Qualifications and Experience Strong organisational and exceptional communication skills. Understanding of emotional intelligence and how this is relevant when managing a team of people. A proactive approach to innovation and problem solving. Experience within a customer service environment. Experience of working within a leadership role. Benefits Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits include a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity, adoption pay, and paternity leave. Equal Opportunity Employer SSE will make any reasonable adjustments you need to ensure your application and experience with us is positive. Please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you. We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. How to Apply Start your online application via the Apply Now box on this page. We only accept applications made online. After the closing date, we will let you know if your application will be taken forward. If offered a role with SSE, you will need to complete a criminality check and a credit check before you start work. #J-18808-Ljbffr

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