Technical Support Engineer

1 week ago

Redditch, United Kingdom DDN Full time

Employer Industry: Data Storage and AI Solutions Why consider this job opportunity: Opportunity for career advancement and growth within a leading global company Work in a dynamic environment that is at the forefront of AI and high-performance data storage innovation Supportive and collaborative work culture driven by innovation and customer success Chance to make a significant impact in the rapidly evolving field of AI and data management Flexible work shifts, including the ability to work weekends or evenings as needed What to Expect (Job Responsibilities): Provide post-implementation support and troubleshooting for customers regarding storage hardware and software products Conduct daily remote monitoring of storage environments to ensure optimal performance Write and submit knowledge-based articles related to resolved cases to enhance team resources Manage open support tickets, ensuring timely updates and resolutions for customers Collaborate with internal teams and customers to develop customized solutions and maintain positive relationships What is Required (Qualifications): Bachelor's degree in a technical discipline such as Electrical Engineering, Computer Science, Mathematics, or equivalent experience In-depth technical knowledge and strong problem analysis skills Excellent troubleshooting abilities and customer service skills Ability to work various shifts, including weekends and occasional overtime Proactive approach to identifying and delivering value to customers How to Stand Out (Preferred Qualifications): 4+ years of experience providing technical support for storage or enterprise-level infrastructure products Familiarity with various operating systems including Linux, Unix, Windows, and Mac OS Knowledge of networking fundamentals and experience with hardware and software products Experience with scripting languages and storage protocols such as SCSI, Lustre, GPFS, and SAN #DataStorage #AI #TechnicalSupport #CareerGrowth #CustomerService We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

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