Service Coordinator

4 days ago

Paisley, United Kingdom FM Search & Select Ltd Full time

Service Coordinator – Building Services

Location: Paisley
Salary: £29,000
Shift Pattern: 4 on / 4 off
Shifts: 8:00am–6:30pm and 9:30am–8:00pm
Contract: Fixed Term Contract

Are you an organised, people-focused Coordinator looking to join a fast-paced building services team? Our client, a leading engineering and building services provider based in Paisley, is looking for a proactive Service Coordinator to support their operations and ensure a high level of service for customers and engineers.

This is a fantastic opportunity to join a growing team where no two days are the same. If you enjoy problem-solving, supporting others and keeping operations running smoothly, this could be the perfect fit.

Key Responsibilities

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Coordinate engineering resources effectively and assess operational demands to maintain a balanced and efficient workflow.

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Prioritise, allocate and organise daily workloads for the engineering team to ensure all deadlines and service requirements are met.

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Provide excellent customer service, handling enquiries and resolving issues professionally, escalating matters to the Duty Manager where necessary.

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Support the delivery of customer KPIs and contract commitments, ensuring performance targets are achieved.

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Liaise closely with internal teams, including Systems, to maintain consistency in system use and data accuracy.

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Understand customer contracts and help deliver against key service metrics and expectations.

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Contribute to continuous improvement, identifying opportunities to enhance service desk processes and assisting in the implementation of positive changes.

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Work collaboratively with the Customer Support team when required.

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Carry out additional administrative and operational tasks as needed to support the smooth running of the department.

What We’re Looking For

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Strong organisational and multitasking skills

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Excellent communication and customer service abilities

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Confidence working in a fast-paced, high-volume environment

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Ability to build effective working relationships with engineers, customers and internal teams

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A proactive mindset with the ability to take initiative and solve problems

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Previous experience in coordination, scheduling or service desk roles is desirable (building services or FM experience is a bonus)

What’s on Offer

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£29,000 salary

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4 on / 4 off shifts

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Day shifts only (no nights)

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Fixed term contract

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Opportunity to join a respected, stable employer in the engineering and building services sector

Apply online with an up to date CV now

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