Mortgage Financial Support Adviser

2 weeks ago

Cambridge, United Kingdom The Cambridge Building Society Full time

OverviewJoin to apply for the Mortgage Financial Support Adviser role at The Cambridge Building Society.Pay and working hoursStarting salary £27,500.00 per annumMonday to Friday 8:45am – 5:00pm (36.25 hours per week)Hybrid working, 1/2 days per week from our Head Office (Cambridge)Role purposeWe’re looking for a confident and compassionate Financial Support Adviser with excellent telephone skills and a genuine desire to help others. You’ll be part of a close knit team, working together to support mortgage customers through times of financial difficulty. This role involves having honest and sometimes challenging conversations, so being calm, empathetic, and solution focused is key.ResponsibilitiesSupport mortgage customers through times of financial difficulty with empathetic, customer-focused advice.Conduct honest and sometimes challenging conversations in a calm, solution-focused manner.Collaborate with the team to deliver effective financial support and guidance.Qualifications and qualitiesConfident and compassionate Financial Support Adviser with excellent telephone skills.Genuine desire to help others and willingness to engage in sensitive financial conversations.BenefitsSharing in Success bonus (discretionary).Annual holiday – 24 days plus Bank holidays, plus a day for your birthday, a Christmas shopping day and your work anniversary; option to purchase an additional 5 days holiday annually.Vitality private health care with discounts on lifestyle products.Medicash cashback for a range of services including dental, prescriptions, therapies, and more.Beneficial staff mortgage rate.Group pension scheme – employee 4%, employer 12% following probation.Support for learning and personal development within your role.Opportunities to progress your career within the organization.Role specificsSeniority level: AssociateEmployment type: Full-timeJob function: Other #J-18808-Ljbffr

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