Business Operations Manager

OverviewJob Summary: This is a new and exciting post and one which you can make your own. Reporting to the Head of the Clinical Biotechnology Centre you will lead and manage a small office-based operational team, responsible for running the day-to-day facility operations in support of the business in ensuring the new state of the art facility runs smoothly and effectively.The Clinical Biotechnology Centre has over 20 years’ experience in the manufacturing of innovative molecular therapies, that treat life-threatening conditions in early phase clinical trials. This new role will be interesting, diverse and rewarding with an opportunity to use your initiative to critically review and introduce new operational management improvements for the efficient running of the facility. Communication and engagement are key for this role, and you will need to build effective relationships across the organisation and beyond, resolve issues and share best practice with other facilities within the function.To start with, we will provide you with an extensive induction and training programme. This will provide you with the skills and knowledge you will need to develop operating in a GMP regulated facility. The scale of our operations means that we will offer true leadership potential the opportunity for on-going career advancement in this exciting and fast developing area of clinical care.ResponsibilitiesIn this role you will be managing Clinical Biotechnology Centre (CBC) business operations and building effective processes that meet our business needs for the delivery of a high quality and cost-effective service. Your responsibilities will include:Ensuring all business systems operate smoothly and align with the organisation's quality standards to include oversight of business contracting process, facility, supply chain, inventory & financial managementMaximising the efficiency and effectiveness of all business procedures through operational improvement measures, standardisation and innovationBuilding new effective operational processes that meet our business objectivesAssisting in establishing, monitoring and reporting of key performance indicatorsMonitoring financial data and recommend solutions for cost-effectivenessWorking across organisational boundaries/functions and taking a key role in managing complex and influential stakeholder relationshipsCollaborating strategically with other CBC operational teams (Production, Quality Control, Business Development) in ensuring improvement plans are created and deliveredLeading and managing an operational teamDelivering change programmes and service development, meeting agreed performance objectives and targets, ensuring effective outcomesAbout YouExperience and KnowledgeManagement experience in a laboratory or operational environmentManagement and leadership skills and experience, including target setting and performance reviewExperience of selection, training, development and motivation of staffExperience of managing the workload and staff to ensure effective service provisionUnderstanding budget managementExperience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint)Qualifications and TrainingMSc in a relevant subject, OR Postgraduate Diploma level qualification AND additional post-qualification knowledge gained through experience and further training OR equivalent experience.Demonstrates commitment to own continued professional development (CPD)About UsIt takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we\'ll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.What We OfferNHSBT promotes flexible working opportunities where the role will allow.27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensionsWe have fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.This vacancy will close at 23:59 on Sunday 25 January 2026. Interviews are anticipated to be held on w/c 3 February 2026, subject to confirmation. For informal enquiries please contactName: Paul Lloyd-EvansJob Title: Operations Manager - Clinical Biotechnology Centre (CBC)Contact Details: paul.lloyd-evans@nhsbt.nhs.uk #J-18808-Ljbffr