Outpatients Administrator

Job SummaryBand 2 administrator / receptionist Outpatients, Department 1 ORTC. Two parts role working closely alongside another receptionist.The role involves welcoming patients with various malignancies face‑to‑face and over the telephone, using excellent communication skills, empathy and IT/administrative proficiency.Main DutiesThis role includes job sharing with another band 2 receptionist, checking patients in, preparing blood forms, booking and overbooking appointments for onsite phlebotomy, and booking appointments for the bloods closer to home service.About The ChristieThe Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We provide radiotherapy, chemotherapy, specialist surgery, and diagnostic services. We are also an international research leader with more than 300 trials each year.DetailsDate posted: 09 December 2025Pay scheme: Agenda for changeBand: 2Salary: £24,465 a year (pro rata)Contract: PermanentWorking pattern: Full‑timeReference number: 413‑100462‑CNS‑MS‑AJob location: Outpatients – E00021, Manchester, M20 4BXResponsibilitiesCommunicate complex appointment information to patients.Handle anxious, angry or upset patients with compassion.Liaise with staff about case notes and patient visits.Maintain patient confidentiality.Work effectively as part of a team.Exchange information verbally and non‑verbally regarding patient notes and appointments.Resolve issues such as appointment cancellations.Use initiative to liaise with clinical staff about patient queries.Utilise patient information systems to assist patients and staff.Assess patient demographics and alert management if eligibility criteria not met.Plan patient consultations and blood appointments.Ensure annual leave does not clash with colleagues.Update patient systems with appointment changes.Work with standard keyboard skills and office equipment.Provide advice to patients and relatives about appointments.Signpost patients to other hospital areas.Follow all relevant policy and legislation.Collaborate with colleagues to ensure policy adherence.Provide induction support to new post holders.Show workplace routines to less experienced staff.Update patient demographics and enter appointments and outcomes in information systems.Print patient identification labels and daily clinic lists.Use own initiative to solve problems and answer staff and patient enquiries.Plan and organise workload activity with prioritisation.Physical effort: prolonged sitting at keyboard to input information.Mental effort: concentration required when making appointments and entering data.Emotional effort: direct interaction with patients suffering terminal illness, receiving distressing calls.Working conditions: continuous use of VDU, busy reception area, exposure to physically ill patients in waiting area.Person SpecificationNVQ level 3, equivalent qualification, or experience (Essential).Diploma or equivalent experience (Desirable).EDCL or equivalent (Desirable).Experience of administrative or clerical work with a customer‑facing dimension (Essential).Experience of working within the NHS (Desirable).Excellent communication and interpersonal skills (Essential).Good telephone manner (Essential).Attention to detail (Essential).IT literate (Essential).Familiarity with Microsoft Office applications (Desirable).Knowledge of booking patient appointments and data recording systems (Essential).Knowledge of medical terminology (Desirable).Evidence of recent training (Desirable).Ability to demonstrate the organisational values and behaviours (Essential).Committed to delivering high standards of patient/customer care (Essential).Empathetic and caring (Essential).Professional outlook and positive attitude (Essential).Honest and trustworthy (Essential).Available to work flexibly, weekends, short notice (Essential).Disclosure and Barring Service CheckThis post requires submission for Disclosure and Barring Service due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.Employer DetailsEmployer: The Christie NHS FTAddress: Outpatients – E00021, Manchester, M20 4BXWebsite: https://www.christie.nhs.uk/ #J-18808-Ljbffr