Customer Service Administrator

Customer Service Administrator - Part TimeJoin to apply for the Customer Service Administrator - Part Time role at ShawbrookCustomer Service Administrator - Part Time2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Administrator - Part Time role at ShawbrookGet AI-powered advice on this job and more exclusive features.Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.Work with us because you:Want to be part of a bank built for the dynamics of the modern worldRelish a challenge and enjoy a fast-paced, innovative and hardworking cultureEnjoy finding new and better ways to solve complexity and make things happenWant to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groupsCare about society and the environment and want to be part of a business that cares tooWant to continue to grow professionally and be the best version of yourselfThe Role & Responsibilities** 30 hours per week **The role is to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by correspondence, ensuring accuracy always and that laid down processes and procedures are appropriately followed.Account servicing including responding to secured messages, Maturities, cheque processing & notice requests.The processing of advices to put accounts on notice to withdraw / close and the subsequent processing of withdrawals and closures.The vetting of application and reviewing ID to ensure compliance with Money Laundering policy, performing e-id checks where appropriate.The processing of all changes to customer static data.To keep electronic filing in order at all times.Dealing with customer product enquiries via the telephone and furnishing them with accurate product information in answer to their queries. Circa 20% of the role although flexibility will be paramount to ensure customer demands are met and skills are continually honed.To identify areas of improvement in relation to the customer journey.To keep within SLA for regulated tasks such as ISA transfersTo keep up to date with Shawbrook products, rates and T&Cs both personal and business.To represent the Shawbrook brand in a professional and confidential manner.The PersonExperience in customer service or administrative roleExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to multitask and prioritise in a fast-paced environmentStrong organizational skills and time management abilitiesCustomer-focused mindset with a friendly and empathetic approachHigh school diploma or equivalentAbility to work collaboratively in a team environmentAdaptability to changing customer needs and company proceduresRewardYour Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employmentFree access to Headspace, a mindfulness & meditation digital health appFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopauseEAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and healthCycle to work schemeDiscounts on gym membershipYour Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.Minimum of 27 days holiday per yearOption to buy or sell holiday days through our flexi-holiday schemeDiscounts on gym membership nationwideAccess to discounts on a range of high street and online brandsCommunity support and charitable givingYour Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.Participation in our annual discretionary bonus scheme designed to reward your contribution to our successProudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well doneSeniority levelSeniority levelAssociateEmployment typeEmployment typePart-timeJob functionJob functionFinanceIndustriesBanking and Financial ServicesReferrals increase your chances of interviewing at Shawbrook by 2xSign in to set job alerts for “Customer Service Administrator” roles.Brentwood, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 week agoDartford, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoEssex, England, United Kingdom 2 weeks agoBrentwood, England, United Kingdom 5 days agoDartford, England, United Kingdom 1 week agoGuest Experience Expert - London Marriott Hotel Regents ParkLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 3 days agoTower Hamlets, England, United Kingdom 1 month agoLoughton, England, United Kingdom 2 weeks agoBasildon, England, United Kingdom 1 week agoLondon, England, United Kingdom 5 days agoCustomer Service Opportunities- Orpington/London and surrounding areaOrpington, England, United Kingdom 3 weeks agoDartford, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 week agoSouthwark, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 month agoWaltham Abbey, England, United Kingdom 4 days agoCustomer Service Manager - Across South LondonBromley, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 days agoSouthend-On-Sea, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoBasildon, England, United Kingdom 3 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoTikTok LIVE - Global Customer Service Representative, Spanish SpeakingLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 5 days agoWe’re unlocking community knowledge in a new way. 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