Customer Service Executive

**Customer Service Executive - Zest Recycle Ltd**
**Who are Zest Recycle?**

We’re a recycling and waste management broker that isn’t afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long-standing waste management problems helping them to become an environmental leader in their sector.

At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.

**Role**

The Customer Service Executive role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.
- Recording customer queries/complaints using Case Logs in Weighsoft
- Update/amend service schedules
- Using CRM ticketing system to manage enquiry flow (Hubspot)
- Prepare quotations in line with Customer Service Manager recommendations and Account Managers/Business Development Managers.
- Source solutions for new waste streams in line with Customer Service Manager recommendations
- Liaise with relevant individuals re new enquiries/orders to be fulfilled
- Problem solving & investigating new solutions to different customer requests
- Internal administration/Customer Service for Key Accounts, this can include attendance at sites to assist with planning meetings and attend events for the set up and breakdown.
- Liaising with the internal stakeholders on new service provider accounts
- Liaising with Key Account Managers for advice and support on client accounts
- Liaising with service providers over deliveries
- Liaising with the Finance department to resolve invoice queries

**Skills & Experience Required**
- Previous office administration and excellent organsational skills. Experienced in working with senior individuals.
- Experience in providing customer service.
- Experience of working in an extremely busy, fast paced and demanding environment.
- Excellent PC literacy with an advanced knowledge of Microsoft Office Suite
- The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential.
- Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team.
- The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role.

Willingness and aptitude to grow the role to take on new challenges.

**Benefits**

As part of the Zest family, you will receive:

- 25 days holiday plus bank holidays
- Pension
- Employee of the Month/Monthly Star Award
- Free on-site parking
- Social events

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

COVID-19 considerations:
Sanitiser stations located throughout the office, social distancing, perspex screens between desks where social distance is not possible, personal sanitiser and anti-viral spray issue. Covid secure guidance in place.

Application question(s):

- Do you have your own vehicle/drive? (access to the office is not possible by public transport)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person