Inequalities Operations Manager

Inequalities Operations Manager Go back LLR Patient Care Locally Community Interest Company The closing date is 30 November 2025 Applicants should submit their CV along with a supporting statement that addresses the person specification (see attachment) and demonstrates how they meet the essential requirements of the role. Please ensure you copy and paste your CV and supporting statement in the CV section of the application. Shortlisted candidates will be invited to a 45‑minute interview, followed by a 30‑minute practical assessment, giving you the chance to demonstrate your approach to operational planning and problem‑solving. Interview dates: Tuesday 16 and Wednesday 17 December. Make a real impact on local health outcomes. As our Inequalities Operations Manager, you’ll lead a team delivering health and wellbeing services to communities that need them most. This is a chance to combine operational leadership with meaningful purpose shaping services that improve access to care and reduce health inequalities across Leicester, Leicestershire and Rutland. You’ll join a supportive, forward‑thinking organisation where innovation, collaboration and care for our people are at the heart of what we do. If you’re passionate about turning insight into action and want your work to make a visible difference, we’d love to hear from you. Main duties of the job Lead and support the Inequalities Team to deliver high‑quality health and wellbeing services across both mobile and fixed sites. Oversee day‑to‑day operations, ensuring clinics run safely, efficiently and within budget. Use data and community insight to plan services that improve engagement and access in areas with the greatest health inequalities. Build strong partnerships across the local health system to enhance service delivery and impact. Monitor performance, evaluate outcomes, and report on activity to internal teams and system partners. Promote PCL values and culture, fostering collaboration, development and inclusion within your team. About us PCL is a not‑for‑profit Community Interest Company dedicated to enhancing healthcare delivery across Leicester, Leicestershire, and Rutland. Working in close collaboration with the NHS, we focus on delivering the right care at the right time in the right place – closer to home for patients. As a CQC registered organisation rapidly expanding beyond our original region, we maintain the highest standards of quality while alleviating pressure on hospital services. Our innovative approach has earned recognition as finalists at both the HSJ Awards and Strategic PA Awards in 2024. Our values‑driven culture: Patient‑centred: Everything we do puts patients first. Team‑focused: We respect, trust, and empower each other while valuing every contribution. Our company: We’re a trusted, caring company that’s innovative, agile, and adaptive – always delivering. Working at PCL: you'll join a fast‑paced, dedicated team committed to continuous improvement and making a real difference to over 1.2 million patients. We offer hybrid working arrangements, comprehensive training, and opportunities for cross‑functional learning and development. Job responsibilities Embed alignments with PCL values and strategic objectives through your work. Key areas of responsibility include: Operational Management: Ensure safe operation of fixed and mobile health and wellbeing facilities, compliance, infection prevention, patients and staff wellbeing. Budget responsibility for the service, ensuring efficiency and delivery within budget. Line‑manage staff within the operational delivery team for inequalities, including leave approval, performance monitoring, payroll information. Operational Planning: Work with sector colleagues, use population health data to inform delivery models, innovate, and link with communications teams. Evaluation: Continuously evaluate services impact, provide reports to PCL board and Integrated Health Board. Relationships: Demonstrate PCL values, lead and develop the Inequalities Team, foster inclusion, build system networks. Person Specification Qualifications Educated to Degree level or equivalent qualification or experience in senior management. IOSH qualified or equivalent. Experience Highly developed verbal and written communication and presentation skills. Experience of working in a healthcare operations environment. Motivational skills to encourage collaborative working. Experience of utilizing rota management systems. Strong influencing, persuasion and negotiating skills. Quality focused with an innovative approach and ability to solve complex problems. Ability to analyse performance data and use insights to improve patient care. Experience in leading all aspects of a team from development to conflict resolution and performance management. Knowledge Demonstrable staff management skills, communication, delegation, and understanding of basic terms and conditions of employment. Operational knowledge of benchmarking tools and risk adjustment indicators. Experience working at a senior level. Evidence of driving transformation and quality. Service improvement experience including use of recognised techniques. Sound understanding of service delivery in healthcare environments. Knowledge of current health service challenges and priorities. Theoretical and practical knowledge of health service management, change management, quality and governance. Experience in developing and delivering new services. Evidence of working collaboratively across organisations internal and external to the NHS. Experience working at regional or national NHS England. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure and Barring Service to check for any previous criminal convictions. Employer name LLR Patient Care Locally Community Interest Company Address Office 2 and 3, Coalville Business Centre Full‑time, Flexible working, Home or remote working Reference number E0349-25-0015 Job locations Office 2 and 3, Coalville Business Centre #J-18808-Ljbffr