Operations Manager

Operations Manager
Coalville, Leicestershire

We’re looking for an experienced Operations Manager to join our team in Coalville. We’re looking for someone with a smart approach and previous people management skills, who will be able to blend in to a small ‘in plant’ team to successfully manage the operationof the contract.

This is a permanent role based on a 50 hour week working Monday-Friday. In addition to a standard salary of £40,000 + Car Allowance, this position has a holiday allowance of 25 days plus bank holidays.

Operations Manager Duties:

- Maintain a safe working environment which complies with all aspects of the Company H&S policy
- Accountability for the management and supervision of the dispatch operation.
- Effective leadership and management developing best practice across areas of responsibility.
- Manage, support and develop the operational team through continuous improvement and proactive communication.
- Ensure the performance of the operation exceeds customer expectations in line with recognised contract KPI’s.
- Liaise, support and develop effective working relationships with internal and external customers
- Partly Responsible for compliance including H&S and Standard Operating Procedures, including accident investigation and route cause analysis.
- Assist the Regional Manager in ensuring all operational performance standards are met, monitored and maintained in accordance with contractual service level agreements
- Line management responsibility for the relevant Human Resources Policies and practices such as recruitment, development, absence management, performance management etc
- Undertaking reviews as necessary and giving feedback on any performance or time keeping issues etc, undertaking action as necessary.
- Plan and arrange for the training and development of operational staff, including upholding highest standards of H&S ensuring all inductions and regular training is complete and logged.
- Ensure and monitor effective use of driver and vehicle resources, being proactive in achieving fuel efficiency and improved MPG
- Maintain a safe working environment which complies with all aspects of the Company H&S policy
- Accountability for the management and supervision of the dispatch operation.
- Effective leadership and management developing best practice across areas of responsibility.
- Manage, support and develop the operational team through continuous improvement and proactive communication.
- Ensure the performance of the operation exceeds customer expectations in line with recognised contract KPI’s.
- Liaise, support and develop effective working relationships with internal and external customers
- Partly Responsible for compliance including H&S and Standard Operating Procedures, including accident investigation and route cause analysis.
- Assist the Regional Manager in ensuring all operational performance standards are met, monitored and maintained in accordance with contractual service level agreements
- Line management responsibility for the relevant Human Resources Policies and practices such as recruitment, development, absence management, performance management etc
- Undertaking reviews as necessary and giving feedback on any performance or time keeping issues etc, undertaking action as necessary.
- Plan and arrange for the training and development of operational staff, including upholding highest standards of H&S ensuring all inductions and regular training is complete and logged.
- Ensure and monitor effective use of driver and vehicle resources, being proactive in achieving fuel efficiency and improved MPG

Operations Manager Requirements:

- ‘Right To Work’ in the UK
- Knowledge of Drivers Hours, Tachograph and WTD legislation.
- Knowledge of Health & Safety.
- Able to manage, motivate and develop people
- Budget management
- Project management
- KPI development and measurement
- Ability to plan and organise effectively to meet deadlines
- Ability to use and understand computerised systems including TMS and WMS systems
- High level of accuracy and numeracy, keen eye for detail
- Transport management experience
- Strong problem solving skills

Additional Benefits:

- Healthshield: free cash healthcare scheme for all employees including dependent children;- Dental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Expanding portfolio of training opportunities and development plans