Office Clerk

Main area Virtual Wards Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (9am to 5pm across 7 days) Job ref 287-AMED-238-25 Employer Liverpool University Hospitals NHS Foundation Trust Hire type NHS Site Aintree House, Aintree University Hospital Town Liverpool Salary £24,937 - £26,598 per annum Salary period Yearly Closing 16/12/2025 23:59 Band 3 Job overview This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre. The University Hospitals of Liverpool Group is at the forefront of healthcare innovation, particularly in its pioneering approach to Virtual Wards. By embracing cutting‑edge digital solutions and integrated care models, the Group has transformed how patients receive treatment at home, ensuring high‑quality care while reducing hospital admissions. Their commitment to continuous improvement, data‑driven decision‑making and collaborative working across disciplines showcases a forward‑thinking ethos that places patient wellbeing and service efficiency at the heart of everything they do. The candidate will provide administration support across 3 Virtual Wards. The Office Administrator plays a key role in supporting the smooth and efficient day‑to‑day operations of the Virtual Wards offices. Working closely with the Office Manager and Team Leaders, the postholder will ensure administrative processes are maintained to a high standard, contributing to the overall effectiveness of the service. Main duties of the job Assist the office manager with the smooth day to day running of the Virtual wards offices. Assist with the maintenance of records. Undertake staff training as directed by the relevant manager for the area Ensure that all staff follow defined protocols. Suggest improvements to such protocol and procedures. Deputise for the supervisor when required. Assist the office Supervisor in the preparation of stationary packs Assist with stock control in relation to office supplies. Maintain the integrity of templates. Assess stationery stock position and place orders as necessary. Assist with the management of data integrity. Assist the relevant manager for the area in logging maintenance call‑out Office duties Proactively deal with enquiries. Deal with visitors to the department in a timely and courteous manner. Receive deliveries of goods Efficient distribution of incoming mail to the department. Accurate typing of reports and correspondence as required. Provide support to the Departments medical/personal secretaries as required. Filing reports and other correspondence. Booking clinics both online and sending patient letters Provide clerical support. Efficiently use IT systems Work effectively with other admin and the wider team Assist in clinic set up and booking Assist with social media for the service Answer the telephone to the general public Assist with advice and guidance under the supervision of clinicians Working for our organisation Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. Detailed job description and main responsibilities Please see attached Job description and person specification for full details of role responsibilities. Please note this is a generic job description, and therefore not exhaustive in what the role may comprise. Person specification Qualifications GCSEs or equivalent including English and Maths NVQ 3 or equivalent in relevant area Experience Experience in healthcare delivery office environment. Knowledge Supervisory skills Organisational skills. Ability to assess priorities. Ability to undertake training. Good oral and written communication skills. Good telephone manner and switchboard skills. Skills Working knowledge of departmental and Trust policies. Knowledge of Patient Administration systems. Awareness of Health and Safety issues. Understands confidentiality requirements Other Adaptable and flexible approach to duties Courteous and professional attitude to service users Motivated. Employee of LAASP Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form. Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18 th birthday. The Trust is committed to promoting a healthy work‑life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16‑24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero‑tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers) are expected to maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment. Name Paaul Tinnion Job title Clinical Team Leader Email address Paul.Tinnion@liverpoolft.nhs.uk Telephone number 01515292209 Additional information Liverpool Community Respiratory Team and Liverpool Acute Respiratory Virtual Ward Aintree House Aintree University Hospital Longmoor Lane Liverpool L9 7AL #J-18808-Ljbffr