Neighbourhood Manager

2 days ago

Oxford, United Kingdom MMP Consultancy Full time

MMP Consultancy is looking to recruit a Neighbourhood Manager to join a Social Housing Contractor based in Oxfordshire.

As a Neighbourhood Manager you'll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling tendency issues like Noise Complaints and safeguarding, you'll be at the forefront of creating vibrant, thriving communities.

Responsibilities:

Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
Work closely with internal departments and external partners to address building maintenance and safety.
Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
Gather feedback from residents to continually improve services and ensure satisfaction.
Represent the company in external meetings, attend court proceedings, and support residents through various issues.Skills:

Experience dealing with tenancy matters, like noise or neighbour concerns, and you're either familiar with housing policies and regulations or open to learning as you go.
Solving problems and can explain things clearly, in a way that makes sense to everyone.
Confident using tools like Outlook, Word, and Excel, and you pick up new systems quickly.
Pay attention to detail, especially when it comes to keeping information accurate and up to date.
Comfortable working in a fast-paced environment, where priorities can change quickly, and you're able to stay organised while juggling multiple tasks at once

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