Guest Service Agents

On-site Posted 2 days ago Nestled within the iconic Mingara Recreation Club precinct, our independent 86-room hotel on the NSW Central Coast has spent its first year delighting guests with contemporary comfort, relaxed coastal charm, and exceptional hospitality. As a values-driven organisation dedicated to enriching our community, we’re seeking passionate team members who create memorable, meaningful guest experiences from the moment of arrival to the very end of their stay. In this role, you’ll bring energy, professionalism, and a sales-minded approach—elevating each guest interaction by offering personalised recommendations, upselling premium experiences, and turning challenges into positive outcomes. You will collaborate closely with all departments to deliver seamless service, optimise occupancy, and ensure every guest leaves feeling truly cared for. We’re looking for individuals with hotel or related guest-service experience, impeccable presentation, a bright and engaging personality, and the confidence to navigate modern systems and reservation platforms. In return, you’ll enjoy permanent part-time stability, clear advance rosters, exceptional staff benefits, and opportunities to grow within a leading industry organisation. Core Responsibilities Welcome guests warmly and manage check-in/check-out with professionalism and ease. Oversee reservations, room allocations, and identify opportunities for upgrades and added-value experiences. Deliver outstanding service by responding to inquiries, resolving concerns, and anticipating guest needs. Work collaboratively with all departments to ensure smooth operations and exceptional guest outcomes. Process payments, maintain accurate financial records, and uphold administrative excellence. Promote hotel amenities, packages, and on-site experiences to enhance guest satisfaction and drive revenue. What success looks like Our successful team will: Bring prior experience in a similar role, ideally within a hotel or guest-facing environment. Demonstrate exceptional customer service skills, paired with a naturally bright, warm, and engaging personality. Present themselves with professionalism and confidence at all times. Possess strong computer literacy, with the ability to learn new systems quickly; previous experience with a Property Management System is highly advantageous. Show initiative, adaptability, and a proactive approach to enhancing both guest satisfaction and operational efficiency. Must be available to work evenings, weekends and public holidays. Why Life’s Great When You Work With Us Permanent Part Time Employment - meaning guaranteed working hours every week Rosters Posted 4 Weeks in Advance - allowing you to plan what's happening well in advance Opportunities to grow your career with a leader in the industry 30% off Food in our Venue - even when you bring friends & family Discounted swimming lessons Up to $1,500 in educational scholarships per year to progress your knowledge of our industry If this sounds like you, we would love to meet you Tumbi Umbi, NSW, Australia This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying. Looking for More Opportunities? Explore more jobs with upfront salary details that respect your worth. Guest Services Agent Cessnock, NSW A$33.38 p/h Casual On-site Guest Service Agent - QT Newcastle QT Hotels and Resorts Newcastle, NSW A$33 p/h Casual On-site Guest Services Agent CASTLEREAGH BOUTIQUE HOTEL Sydney, NSW A$30-$40 p/h Casual On-site Guest Service Agent Erskineville, NSW A$31-$35 p/h Casual On-site Guest Service Agent - Casual Quest Woolooware Bay #J-18808-Ljbffr