helpdesk Administrator
5 days ago
Helpdesk Administrator – Upminster Essex £30 / 31k Department / Site : Office Reporting To : Helpdesk Supervisor Overall Purpose The Helpdesk Administrator is responsible for supporting the Helpdesk team by ensuring all work is documented and tracked accurately, including call outs, quotations, periodicals, and other contract management activities. The role involves managing client portfolios, building strong relationships with clients and contractors, handling high volumes of calls and emails professionally, and ensuring timely processing of all jobs while maintaining business KPIs. Key Responsibilities Manage assigned client accounts, developing strong knowledge of each client to ensure high levels of service. Support Contract Managers in implementing new processes and service delivery via the Helpdesk team. Organise internal phone systems and allocate engineer appointments for assigned sites. Monitor shared Helpdesk mailbox, ensuring timely response to emails and calls. Provide first-line responses to incoming calls, attempting to resolve queries before escalation. Handle deliveries, verify purchase orders, and update internal systems and paperwork accordingly. Process call outs, quotes, purchase orders, and client correspondence, ensuring timely and accurate updates in the system. Maintain subcontractor contract forms, set up new PPM contracts / manuals, and assist with contract renewals. Organise engineers’ daily schedules and process weekly service sheets, updating systems as required. Follow up with clients for outstanding quotes and maintain logs of progress. Generate weekly reports from internal systems on engineer jobs and prepare paperwork for invoicing. Ensure all tasks are completed with accuracy, transparency, and in line with company KPIs. Skills & Competencies Excellent organisational skills and attention to detail. Strong communication skills, both verbal and written. Ability to manage multiple tasks and prioritise effectively.Proficient in office software and internal management systems. Professional, courteous manner when dealing with clients, contractors, and colleagues. Able to work under pressure and meet deadlines. Working Hours : 08 : 30 – 17 : 30, office-based. £30 / 31k basic salary 20 days annual leave + 8 bank holidays Full time office role Pension #J-18808-Ljbffr
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Helpdesk Administrator
7 days ago
Essex, United Kingdom CBW Staffing Solutions Ltd Full timeHelpdesk Administrator - Upminster, Essex - £25-28,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on... Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Upmminster, Essex. The company provides maintenance for one of their leading...
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Client-Focused Helpdesk Administrator
2 weeks ago
Essex, United Kingdom Pertemps TM Full timeA leading staffing agency is seeking a Helpdesk Administrator in Upminster, Essex, to support the Helpdesk team. In this role, you will manage client accounts, ensure accurate documentation of tasks, and maintain strong relationships with clients. The position requires excellent organisational skills and the ability to handle high volumes of calls and emails...
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Helpdesk Administrator – Upminster Essex
2 weeks ago
Essex, United Kingdom Pertemps TM Full timeHelpdesk Administrator – Upminster Essex - £30 / 31k The Helpdesk Administrator is responsible for supporting the Helpdesk team by ensuring all work is documented and tracked accurately, including call outs, quotations, periodicals, and other contract management activities. The role involves managing client portfolios, building strong relationships with...
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Essex, United Kingdom Pertemps TM Full timeA leading UK recruitment agency is seeking a Helpdesk Administrator based in Upminster, Essex. This full-time office role involves managing client accounts, supporting contract managers, and ensuring timely processing of jobs while maintaining high service standards. Key skills required include strong communication, organisational proficiency, and the...
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HR Administrator
5 days ago
Chelmsford, Essex, United Kingdom VVB Engineering Full timeAt VVB, we design and deliver Mechanical, Electrical, Fire and Telecommunications engineering solutions for infrastructure across the UK. Combining Tier 1 strength with Tier 2 agility and specialist expertise, we deliver works across the full lifecycle - from design through to maintenance. We’re trusted partners to clients across Rail, Highways, Power and...
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Essex, England, United Kingdom Point 13 Jobs Full time £26,500 - £27,000 per yearBancroft'sis a long-established 7–18 independent school with an excellent reputation for academic success within a holistic and nurturing educational framework. The school is looking for aJunior First-Line IT Support and Technical Administratorto provide daily technical assistance to staff, students, and parents.Key ResponsibilitiesBeing a first point of...
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HR and Training Administrator
5 days ago
Chelmsford, Essex, United Kingdom VVB Engineering Full timeAt VVB, we design and deliver Mechanical, Electrical, Fire and Telecommunications engineering solutions for infrastructure across the UK. Combining Tier 1 strength with Tier 2 agility and specialist expertise, we deliver works across the full lifecycle - from design through to maintenance. We’re trusted partners to clients across Rail, Highways, Power and...
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Repairs and Maintenance Coordinator
7 days ago
Essex, United Kingdom A1 Personnel Employment Agency Ltd Full timeWe are seeking a proactive and highly organized WIP Coordinator to join our client maintenance operations team in Billericay. This is a key role responsible for ensuring all planned and reactive maintenance tasks are accurately tracked, updated, and completed within agreed timeframes. You will play a vital part in improving workflow efficiency, supporting...
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Electrical Test Engineer
1 day ago
Essex, United Kingdom Complii Full timeCompliance Group Electrical Ltd is seeking a fully qualified Electrical Test Engineer who is maybe looking to venture into the Rail Sector. If you already have your PTS (Personal Track Safety) certification, great, if not we re more than happy to put you through the course and support you throughout. If you re based in Chelmsford/Bishop Stortford areathis...
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Information Technology Manager
5 days ago
Waltham Abbey, Essex, United Kingdom Jollyes Pets Full timeIT Manager (interim 3m FTC), based Waltham Abbey (Hybrid role). An exciting time to join an award-winning business in a phase of growth, in an interim role to provide crucial cover for our IT provision covering a period of paternity leave from Jan-March 2026. At Jollyes, we’re as passionate about our people as we are about our pets! We think our...
