Rail Replacement Controller

1 week ago

City Of London, United Kingdom Transport UK London Bus Full time

Join to apply for the Rail Replacement Controller (Late Shift) role at Transport UK London Bus. We are seeking proactive and highly organised Rail Replacement Controllers to join our London Rail Replacement Team. This is an exciting opportunity to play a key role in coordinating and managing rail replacement operations during periods of planned and unplanned service disruption. Due to the nature of the work, this position is offered on a zero‑hour contract basis, with a variety of shift patterns available primarily during weekends and at various locations across London. Key Responsibilities Plan and manage replacement bus and coach services to ensure seamless passenger journeys during rail disruptions (both planned and emergency). Complete and maintain all job‑specific documentation accurately and promptly. Deliver a high‑quality, customer‑focused response, ensuring excellent service standards at all times. Collaborate effectively with colleagues, external suppliers, and stakeholders to achieve operational objectives. Promote and maintain health and safety, taking responsibility for your own safety and that of others, and promptly reporting any unsafe acts or conditions. Perform additional duties as required and appropriate to the role. Skills, Knowledge and Expertise Strong interpersonal skills with the ability to build positive relationships with colleagues and suppliers. Calm, professional, and methodical under pressure, particularly in fast‑paced or high‑stress situations. Flexible approach to working hours, including shift work on a rota basis (covering middle and late shifts). Benefits Contributory pension scheme – you put 5% of your salary each month and we add 3% on top. Discounts from shops and retailers including Apple, Adidas, Nike, Vue, Odeon, Sainsburys, Asda, Morrisons and more. About Transport UK London Bus Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 per cent of the capital’s world‑famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network. Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. We take a zero‑tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under‑represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request. Seniority level: Entry level. Employment type: Contract. Job function: Management. Industries: Strategic Management Services. #J-18808-Ljbffr

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