Hotel Reception Manager

7 days ago

City Of London, United Kingdom Imperial London Hotels Full time

Hotel Reception Manager Join to apply for the Hotel Reception Manager role at Imperial London Hotels. Pay range Base pay range: £28,194.00 + benefits. Payroll will reflect your skills and experience. About the Company Imperial London Hotels has operated hotels in Central London for over 180 years, currently managing seven 3‑ and 4‑star hotels. The Royal National Hotel is the UK’s largest hotel with over 1,600 rooms. (Brief summary.) About the Role We are recruiting a Reception Manager at the Royal National Hotel. You will work with a reception team and 2 other managers to deliver a memorable guest experience. Key Responsibilities Support Front Office Management team in delivering quality service, holding regular team meetings to agree on operational focus, KPI and targets. Handle guest complaints promptly and ensure satisfactory resolution. Collect guest satisfaction data and develop improvement plans. Ensure the front desk provides professional and friendly service. Schedule staff rotations and provide cover as needed. Recruit, onboard, and develop front‑of‑house team members. Qualifications & Experience Previous experience as a Reception Supervisor or Front‑of‑House supervisor. Passion for hospitality and creating memorable experiences. Commercial focus with ability to maximise profits; knowledge of budgets, P&L, forecasting desirable. Strong communication skills and ability to build rapport. Organised multitasker capable of prioritising workload. Leadership skills to motivate staff. Positive, calm under pressure; able to work independently and in a team. Working knowledge of Microsoft Office and reservation systems (Opera). Benefits 28 holiday days (including bank holidays), increasing to 33 days based on length of service. Reward and recognition schemes. 50% discount for friends and family (excluding Morton Hotel). Employee Assistance Programme. Pension scheme. Interest‑free season ticket loan after probation. Training and development via ILH Group Academy. Employee recognition awards and social events. Free meals on site. Local discounts at gym, dry cleaners, restaurant outlets. #J-18808-Ljbffr

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