Admin and Customer Service Manager

2 days ago

Norwich, United Kingdom ExamWorks Group Full time

Admin and Customer Service ManagerPure Unity Health Norwich Permanent Jul 4, 2025We're Hiring:Admin and Customer Service ManagerNorwich (Office-Based)| £38,000 – £42,000| 40 Hours/WeekReporting to:Head of ClinicsAre you an experienced leader in healthcare administration and contact centre operations, with a passion for service excellence and team development?We’re looking for adedicated and driven Admin and Customer Service Managerto lead our central operations and ensure our contact centre delivers outstanding support to service users across the healthcare sector.Why This Role MattersIn this pivotal role, you’ll be the engine behind our contact centre’s success — leading a team, managing performance, and ensuring every interaction reflects our commitment to care, quality, and compliance.What You’ll Be DoingLeading and developing a high-performing contact centre team (on-site & remote)Managing escalated service user issues and formal complaints with empathy and professionalismDriving performance through KPIs, coaching, and continuous improvementEnsuring compliance with safeguarding, data protection, and healthcare regulationsCollaborating with senior leadership to align operations with strategic goalsInnovating systems and processes to enhance efficiency and service deliveryWhat You’ll BringProven experience in a healthcare setting(essential)Strong background in contact centre or administrative leadershipExperience with clinical systems and patient management platformsExcellent communication, problem-solving, and organisational skillsA full UK driving licence and access to a vehicle (insured for business use)A passion for people, service, and making a differenceWhat You’ll GainA supportive, mission-driven team environmentThe opportunity to shape and grow a vital part of our organisationA role where your leadership directly impacts service user experienceOngoing professional development and career progressionReady to Make a Difference?If you're ready to lead with purpose and bring your healthcare expertise to a role that truly matte, — we’d love to hear from you.Apply today and help us deliver care with compassion and excellence. #J-18808-Ljbffr

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