Repairs Coordinator

1 week ago

Little London, United Kingdom Job Switch Full time

Repairs Coordinator Position within the Housing Direct Repairs Services section. Responsible for managing services delivered, ensuring an efficient, effective and responsive customer‑focused service and driving continuous learning and improvements based on customer satisfaction feedback. Key Responsibilities & Qualifications Knowledge of the main issues affecting social housing. Minimum of 1 year experience working within a responsive repairs environment and housing management systems. Experience dealing with all aspects of building maintenance/repairs in a busy environment. Experience processing customer repair requests methodically and accurately within appropriate policies, procedures and guidelines, meeting tight deadlines. Ability to problem solve and diagnose repairs accurately. Excellent customer care and communication skills, experience working with members of the public, handling difficult situations openly and honestly, and liaising with various internal and external parties. Ability to work in a team and contribute to overall team performance. Ability to demonstrate accountability and a positive attitude as an employee of Islington Council. Take personal responsibility for self‑development, equipping self with skills required to cope with changes in ways of working and keeping abreast of organisational changes. Displays awareness, understanding and commitment to the protection and safeguarding of children and young people and/or vulnerable adults. Ability to employ excellent problem‑solving skills in a fast‑paced, pressured, demanding work environment, work independently, manage own workload, work under own initiative and prioritise tasks effectively. Employment Information Seniority level: Entry level Employment type: Contract Job function: Repair and Maintenance #J-18808-Ljbffr

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