Senior Performance Analyst

Overview Our Analytics team sits within the UCD & Insights Capability, which consists of User Research, Content Design, Interaction & UX Design and Analytics. We primarily work in the public sector, supporting initiatives that improve society and the lives of citizens; with not-for-profit organisations, charities and social enterprises; and with some private‑sector companies. The key sectors we're working in at the moment include education, apprenticeships & skills development, social care, rehabilitation, housing and criminal justice. Measuring what matters, not just what is measurable; Solving the right problem; Simple and explainable solutions; Learning a diverse range of technical skills; Developing insights and stories in partnership with stakeholders; Empowering our clients through training and improved data literacy; Collaboration with each other and our clients, constructive feedback and questions; Repeatable, reliable, automated and sufficiently documented processes, not just getting repetitive work Responsibilities In this role you will deliver excellent data analysis and visualisation services for clients. You would join a multi‑disciplinary client team along with their own employees, other consultants/contractors. Your exact role would depend on their needs and your technical skills and experience. Build dashboards in a tool like Looker Studio, Power BI or Amazon QuickSight Write SQL queries to transform data into a form useful for further analysis or visualisation Use SQL (or optionally Python) to analyse data Work with others with different roles and skillsets to develop meaningful insights that transform their decision making – for example about government policy, digital product strategy or user experience Define, analyse and visualise a government digital service's KPIs and goals (known as 'performance analysis' in the UK public sector) Influence and inspire clients to take informed strategic decisions about their approach to analytics – advising on tools, how to make data available, outcomes, governance, people, skills etc. You won't do everything yourself and will need to work with others who can complement the gaps in your own knowledge and experience. Be an active member of the analytics community of practice – taking part in training and development activities and sharing your own skills and experience. Depending on your skills and preferences, you might take on additional coaching and training responsibilities such as becoming a performance coach, providing informal on‑the‑job support or delivering more formal training activities. Qualifications SQL. You have used more advanced SQL (for example, complex joins between combinations of tables and CTEs, analytic functions, regular expressions, scripting and/or arrays/nested data) for data analysis. Data visualisation. You are an experienced user of a data visualisation tool (e.g. Looker Studio, Looker, Power BI, Tableau, Amazon QuickSight) to visualise data and can describe the data stories this has enabled you to tell. Enabling data driven decision‑making. You have a proven track record of breaking down the barriers that prevent a team from doing this effectively. Sometimes you have done this through application of your own technical skills. Sometimes you have delivered this through empowering and influencing others to bring skills and experience that complement your own. Building and managing relationships. You can build and maintain strong relationships, demonstrating strong emotional intelligence and recognising the different needs of the diverse range of team members and clients. You have experience mediating and mending relationships and managing expectations of clients and stakeholders. Communication. You have strong listening, verbal and written communication skills, which you can leverage to build relationships and facilitate effectively, asking the right questions to ensure conversations remain focused. You have experience communicating sensitive messages, telling nuanced data stories and navigating difficult conversations, steering these towards positive outcomes. Adaptability. You can adjust your approach, including technical decisions, leadership approach and role to suit different client contexts and team needs. #J-18808-Ljbffr