Band 6 Service Improvement and Development Officer

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Priestley Wharf Town Birmingham Salary £38,682 - £46,580 per annum (pro rata) Salary period Yearly Closing 21/12/2025 23:59 Band 6 Service Improvement and Development Officer Band 6 Job overview Do you have a passion and interest for service development and improvement? If so, we have a secondment opportunity and are looking for an individual with a range of experience which may include clinical, project management, service improvement and development skills to join our Strategy and Partnership team. The Strategy & Partnerships directorate within Birmingham Community Healthcare NHS Foundation Trust are looking for a Service Improvement and Development Officer on a permanent basis. This role will be pivotal in supporting the Service Improvement and Development Partners to deliver a range of high priority service improvement and transformation projects and business development programmes across the organisation all linked to the delivery of the Trust’s Strategic Objectives. Main duties of the job The post holder will be expected to support quality, efficiency and cost improvement projects and service redesign working in partnership with a range of key stakeholders, both internally and externally, and will actively work with local communities and patients to ensure that our services are inclusive and reflect the diversity of the local population. The role will provide a great development opportunity and ideal for a candidate wishing to gain experience and exposure into a highly regarded corporate function at an organisational level. Working for our organisation Be Part of Our Team... BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands. Important information for applicants Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address Please be aware that BCHC utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC and any correspondence will be sent via TRAC. We advise that you check your junk/spam emails. Detailed job description and main responsibilities Experience in process mapping, leading service improvement and development with expertise in programme and project management is essential. The successful candidate will need to be self-motivated with the ability to motivate others with excellent communication and negotiation skills displaying professionalism and resilience both personally and in a team environment. For further details on the main responsibilities, please see the attached Job Description and Person specification document. Please see the attached supporting document. Person specification Qualifications/Training Degree Level or equivalent level of experience Project/Programme Management qualification or equivalent level of experience Evidence of continuous personal development including project and programme management Relevant training in quality and/or service improvement methodologies Experience Experience in the design, development, implementation and management of change in a complex, political, multiple stakeholder environment Significant experience in project and or programme management roles Experience of successfully communicating across a range of stakeholders Significant experience in process-mapping and leading service improvement/ development Skills and Knowledge Programme and project management expertise to develop, coordinate and deliver projects Ability to develop and/or improve existing internal processes and gain buy in from stakeholders at all levels Ability to interpret complex data from multiple sources, reporting progress clearly and effectively, identifying key risks and issues and ensuring timely mitigation or escalation Excellent written communication skills; able to write clearly and concisely, producing reports, bid responses and business cases Personal Qualities Ability to work autonomously without direct supervision Willing to encourage and drive innovation, win support to new initiatives by reconciling conflicts and applying rational thinking Ability to set high standards for self and others to deliver service priorities Other Job Requirements Ability to work flexibly Ability to travel across sites In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship. Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship. The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes. Disability Confident Employer and Guaranteed Interview Scheme BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required. Equality, Diversity and Inclusion As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives. We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation. Promoting Workforce Equality In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification. The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action. Flexible Working Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working. In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here Benefits of working for us: Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements Attractive relocation payment if you relocate to the local area. Discounts for local and national retailers Dedicated well-being services for all employees Flexible working where possible Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name Jane HaymanJob title Service Improvement & Development PartnerEmail address jane.hayman2@nhs.netAdditional information Please email to arrange an informal discussion to support your application. #J-18808-Ljbffr