Rent Advisor

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.This role is a 12 month FTC, working from our Riduna Office in Melton, near Woodbridge, Monday-Friday, 30 hrs per week. It would ideally suit people living in Melton, Ipswich and surrounding areas. You will be required to travel to our other offices in Norfolk and Suffolk from time to time, so ideally you should have a clean licence and access to your own vehicle. The role comes with Agile Working. Please review the Part I Play for further job details.As a Rent Advisor, you will contact tenants who have missed rent payments or are at risk of falling into rent debt. You will support tenants by completing income & expenditure forms and gaining insight into their individual circumstances, enabling you to put realistic action plans into place. You will maintain contact with tenants until their rent account is in advance/no longer at risk, keeping accurate records of all communications and actions.During this role, you will be part of a dynamic team, supporting tenants to overcome rent debt. This role is pivotal in reducing our business’s rent debt, decreasing the number of tenants in debt, and increasing the number of tenants paying in advance. We will ensure you are able to provide advice on welfare benefits, complex Universal Credit cases, assist tenants in completing application forms for benefits, and signpost to benefit agencies where required. You will also work collaboratively with other teams across the business to address issues such as property condition, anti‑social behaviour, and outstanding repairs. You will also work alongside external agencies such as alongside DWP, Citizens Advice and the Local Authority to ensure our tenants are getting the full support required. You will support your manager in leading our vision, “Housing Made Simple,” making it as easy as possible for tenants to rent their homes while ensuring we comply with the law, legislation, and Flagship’s policies and procedures.We are looking for those with previous experience in a customer‑focused role, either face to face or over the telephone, but if you have other experience outside the workplace, you can tell us about it – we are all ears It will of course help if you have excellent communication skills and are confident with numbers as well as the ability to write clear and concise correspondence. The ability to remain calm and de‑escalate difficult conversations, and the ability to balance a varied workload and use data to understand demand and prioritise workload are also key. We are looking for candidates that excel at talking to people and who can confidently fact‑find in order to get the desired results and ensure tenants can stay in their homes.In return for your hard work, we offer a competitive salary of £23,108.10 per annum and a benefits package. Click here to see more about our benefits.Have you recently left further education and feel ready to make your mark and gain some invaluable experience? Or are you looking for a fresh challenge in housing? Whatever stage in your career you are at now, we have an exciting opportunity for a customer‑focused, team player to join us and we can offer full support to get you to where you need to be. Apply today and join our dynamic team at Newtide Housing, part of Flagship GroupIf you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.About UsVictory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. #J-18808-Ljbffr